In case you haven’t heard, Himmelfarb Library has a new electronic payment method for our Interlibrary Loan service!
Have you ever received an invoice for your Interlibrary Loan (Documents2Go) requests? Receiving an invoice is an uncommon occurrence for most GW users, but in some circumstances, such as ordering a rush request (which incurs a $10 fee) or going over the Rule of 15 (which allows users to request 15 free articles in each half of the year, it is possible to accumulate a fee for ILL. We are excited to announce the implementation of TouchNet, a new platform that allows the electronic processing of payments for ILL invoices. Not only does TouchNet streamline the process of paying and processing an invoice as a whole, the straightforward process is convenient for both the library and the patron, and both recipients will receive an emailed copy of their invoice.
In the event that you have received an invoice, you may remit payment through our TouchNet portal. We encourage all ILL users to take advantage of this method as payment will be processed in a timely manner at your convenience (for example, no waiting for staff to be available or to call you back). If you are unable to pay via credit card online, you can also call our ILL department at 202-994-286.
If you have not used ILL before, GW students, staff and faculty may access our Documents2Go portal and login with their GW UserID and password. Further information on both our Consortium Loan Service (CLS) and Interlibrary loans can be found on our new Research Guide. Invoices are sent out in the mail at the beginning of each month, so if you have any concerns about not receiving an invoice following your request right away, expect to see it in the mail at your registered address. Additionally, you can reach out to our Interlibrary loan department at mlbdoc@gwu.edu with any questions you may have.
