But that was before Mitroff’s class gave them a peek behind the curtain—and they saw airport chaos from a cognitive psychology point of view. During a field trip to the Transportation Security Administration (TSA) headquarters at Reagan National Airport, the students trained a watchful eye on the multitude of factors that come into play when thousands of passengers rush through security gates—from the angle and detail of computer monitors to whether an officer got enough sleep the night before. They looked for clues to impaired visual perception. Were the tables too cramped? The alcoves too noisy? Were there too many display screens? Too few?
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