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5 things to remember when doing digital diplomacy

October 17, 2014public diplomacy1 Comment

On October 3, the State Department held a conference on Diplomacy and digital/mobile media. On the last panel of the day, I spoke on how Public Diplomacy professionals use digital media in the developing world.

The Department has many different bureaus, offices and people involved in the use of digital media. We have websites, Facebook pages, Twitter accounts, SMS, Youtube videos, and a multitude of other tools and platforms. We deploy these tools abroad via Public Diplomacy/Public Affairs offices at our embassies to listen, inform, engage and dialogue with foreign publics in support of a wide array of foreign policy goals and strategies.

Our communication is intended to inform and open discussion with these publics regarding our policies – possibly to be favorably disposed on an issue, to work with us in partnership, or to be influenced in some way that is favorable to our strategic interests or American values. Digital media has allowed us to bypass traditional media and carry our message directly to millions – even billions – of people around the world.

Field practitioners of public diplomacy, like myself, often debate how much and when to use digital media – and with what audiences. Whether providing information or content leads to influencing, empowering or transforming our audiences; whether the medium fits the message or the audience. Whether we are credible on Twitter or regarded as propagandists. Whether we will ever be seen as honest listeners if our policies or statements do not adapt and change to the expectations of those providing content and feedback.

We angst over how we can fit the digital tools into a whole strategy of communication that includes traditional press activities, academic exchanges, speaker programs or one-on-one meetings. We also wonder how we can keep the spontaneity of digital/social media in an institution where communications are not spontaneous – where they must be carefully crafted, debated, scrutinized, cleared – and sometimes miss the rapidly moving window of opportunity that digital media dictates.

Digital media allows us to reach larger audiences and broader spectrums of societies. It facilitates online discussion and debate. It allows for crisis messaging. However, we should be realistic of the challenges we face in many countries in using digital media to reach audiences.

First, digital/mobile media is infrastructure dependent. Countries around the world vary widely in the penetration, use and control of digital media. The Pew Research Center did a global study in 2013 and in general, the statistics showed that Internet use correlated with income levels. Most users were under 35 years of age. Some countries and regions had low penetration: Iraq 8%, Afghanistan 6%, Liberia 4.3%.

Smart phone ownership in many countries was very low: Pakistan 3%, Uganda 4%, Egypt 23%. Of course Europe, the Gulf, the U.S. were high. And – in my experience, literacy rates also influence digital media use. The issue that we face in communicating with publics in critically strategic countries is monumental.

Second, interactive media is intended to be interactive. When we send but do not engage, third party actors or mediators then influence or skew the interaction. Twitter is a good example of how credible “names” become the brokers of truth. Or, if we never respond, the user thinks we do not care to listen to them.

Third, digital media is anonymous and therefore entities can lie about who they really are, mimic and pretend to be someone else, or actively seek to cause mischief. We then spend a lot of time explaining that “we did not say that” when that is not our Twitter feed or website!

Fourth, in societies where personal, social interaction leads to trust, anonymous communicators (even if representing a government) are often distrusted. And in countries where media and governments regularly withhold information, or where rumors and conspiracies are credible… communications from the U.S. embassy often hold little credibility. Pew also published a project on “social media and the spiral of silence” that noted that people were less willing to discuss controversial topics on social media than in person.

Fifth, digital media is labor intensive. It requires 24/7 monitoring and maintenance in a world that never sleeps.

So digital media is a tool. The question is, do we want to use it to listen/analyze, inform, engage, or carry on a dialogue? And which one of these purposes will actually influence public opinion or lead to action. How can we choose the most effective tool for the audience of the purpose? How can we remain one step ahead of the technology curve in a given region of the world.

Lots of questions and food for debate.

A Day in the Life of a Public Diplomacy Officer at a U.S. Embassy

September 24, 2014in the field, public diplomacy2 Comments

It seems that few people really know what we – Public Diplomacy Officers – do everyday. I get questions all the time from students at GW or other concerned citizens. After all, engaging and communicating with foreign publics is not really a self-explanatory descriptor for a job.

I ran into one American, in a location that I won’t name, who had no idea what the State Department did – much less as a public diplomacy officer in the Foreign Service. When I attempted to explain public diplomacy, he noted that “whatever it was”, he did not trust the USG to tell him the truth about anything, which was why he did not own a TV set. I am not sure whether this made my failure to explain any more palatable, but at least I had an excuse. And, of course, my in-laws always want to know whether public diplomacy is really a good use for their tax dollars.

So – let me set the record straight: the tax dollars are well spent. Public Diplomacy Officers in the Foreign Service work 24/7 explaining U.S. foreign policy; presenting American society and values in a positive light; listening to people who have strong opinions about our policies and engaging in dialogue with them; partnering on projects; and providing information to U.S. citizens in the event of a crisis.

Once you are a diplomat overseas – even if you are at the grocery store – you are representing your country. And, since we take our job of engaging foreign publics seriously, we constantly engage with people. We attend events. We respond to students and others who ask us about U.S. foreign policy or why Americans think freedom of expression is so important. We always answer the phone when a journalist calls – no matter how late in the day. And, due to the time difference overseas with Washington, we often work late into the night on press talking points, how/what to communicate with U.S. citizens about security, or on a problem with an exchange student.

Last week, I hosted a gathering with students and faculty at the School of Media and Public Affairs (SMPA) to open a discussion about what a Public Diplomacy Officer does every day. The answer, of course, depends on the size and budget of the Public Affairs Office – and the critical nature of our foreign policy in that country.

pat-brownbag1 — Patricia Kabra (head of table) explains what it’s like to be a Public Diplomacy Officer at a U.S. Embassy to a group of GW students and faculty in the School of Media and Public Affairs, September 16, 2014.

At an embassy, the Public Affairs Officer (PAO) heads the section, represents the embassy as a spokesperson and develops public diplomacy strategies for the mission. The section usually has cultural affairs officers who focus on exchanges, cultural programming and programming: press officers who analyze media, set-up press conferences, write speeches and handle press inquiries.

Some sections have specialists in English Language teaching and Information/libraries. U.S. embassies are an anomaly in the foreign affairs community overseas in that most other embassies do not have public affairs sections. Instead, they divide culture and press into two unconnected components. Or, they combine press and political affairs in one section.

So, not only is it difficult to explain to Americans what we do, as most foreign diplomats do not understand it either. And, in some parts of the world, host governments are suspicious of U.S. intentions when we say we want to engage and communicate with “their” publics. The classic task of diplomacy, in their view, is for foreign officials to interact with host government officials, not the ordinary citizen.

The synergy between the various public diplomacy functions of press, culture, information and English teaching gives the Public Affairs Office and the Department of State a wide array of tools and tactics that can be deployed either together or separately to engage with people. Annually, we formulate a strategy to further specific policy goals in a given country. Periodically throughout the year, we analyze our programs and strategies in light of changes in the local environment or goals of the U.S. Administration.

In a broad sense, everything we do communicates something about America and our foreign policy – cultural performances, workshops, lectures, press releases and one-on-one meetings. The challenge is to use these tools in such a way that they communicate what is intended and engender a constructive conversation on critical issues. In one country, the best tactic may be in-person meetings and roundtable; in others it may be a broad media campaign.

The students at SMPA posed a lot of excellent questions: what makes a good public diplomacy officer? What do I need to know to pass the Foreign Service exam? How do you measure the success or impact of your programs? And finally, what do you do in an ordinary day? In future sessions, I will bring experts from the Department of State to discuss some of these questions. This last brown bag event highlighted a schedule that started before 8 a.m. with analysis of the media and breaking news stories – and ended with a late reception or a debate over press talking points with Washington until well after 1 a.m. local time!

Public Diplomacy in Action at IPDGC

September 15, 2014in the field, public diplomacyLeave a Comment

The author (far left) and Professor Nathan Brown (immediate right) discuss the importance of dialogue in public diplomacy with a delegation from the Middle East at the School of Media and Public Affairs, September 9, 2014. — The author (far left) and Professor Nathan Brown (immediate right) discuss the importance of dialogue in public diplomacy with a delegation of Islamic scholars from Al-Azhar University in Cairo at the School of Media and Public Affairs, September 9, 2014.

As the new Public Diplomacy Diplomatic Fellow at GWU, I still stand with a foot slowly lifting off from my last “post” – U.S. Embassy Cairo and the other foot planted in an office at the IPDGC.

On September 9, both worlds merged as IPDGC hosted a delegation of Islamic religious scholars from Al-Azhar University in Cairo, the major center of Sunni learning in the Middle East, as well as imams and representatives from the Dar al Iftah and the office of the “Grand Imam” at al-Azhar. The visit was organized by the Civilizations Exchange and Cooperation Foundation (CECF) and its director, Imam Bashar Arafat; and funded via a public diplomacy grant from the Public Affairs Office in Embassy Cairo.

The program, a three-week visit to the U.S., took the scholars all over the United States to meet with representatives of religious, academic, government and NGO institutions. This people-to-people dialogue was aimed at increasing awareness among the delegates and the people they met regarding points of mutual interest, concern and potential cooperation.

Professor Nathan Brown from the Elliott School Middle East Studies program joined me in a discussion with the delegation. Previously, Dr. Brown had met some of the delegates during a speaking program in Cairo, organized by the Public Affairs Office, on comparative constitutions. Members of the delegation were glad to see a familiar face. They were curious about the School of Media and Public Affairs and how media could be used to improve understanding rather than increase stereotypes.

Imam Bashar Arafat (right corner), director of the Civilizations Exchange and Cooperation Foundation, partakes in the discussion with the author (left corner) in the School of Media and Public Affairs, September 9, 2014.

They stated their dedication to increasing mutual understanding and their appreciation for the members of the Jewish, Christian and Muslim communities who met with them during their visit. Members conveyed their concern for the threat from terrorist groups, whom they noted had nothing to do with the real “Islam”. Their final request was for greater contact and cooperation between George Washington University and Al-Azhar University in Egypt.

Opening doors to dialogue is an important function of public diplomacy. Listening to the point of view of others and finding common interests is step one in the process of explaining American society and values. A common foundation of knowledge and understanding is useful when public diplomacy professionals at the Department of State are trying to explain and convey U.S. policy objectives. On September 9, GWU and the IPDGC played an important role by offering a warm welcome to the delegation and listening to their concerns, goals and hopes for the future.

The views expressed in this blog are those of the author and do not necessarily reflect those of the State Department or the U.S. government. The author is a State Department officer specializing in public diplomacy, currently detailed to the IPDGC to teach and work on various Institute projects.

The Secret to Public Diplomacy: Looking at Email Dari Amerika

August 25, 2014Asia, in the field, public diplomacy1 Comment

Book launch 5 — Janet Steele (far left) at the launch event of her book, “Email Dari Amerika” in Indonesia, August 12, 2014.

What’s the secret to public diplomacy and how do you measure its impact?

Although I spent the summer in Indonesia working on my project on journalism and Islam, I’ve also been up to some public diplomacy – most recently two weeks ago, when I launched a collection of my Email Dari Amerika columns at @America – an outpost of the Public Affairs Section of the U.S. Embassy located in a fancy shopping mall in Jakarta. It was a lot of fun. Here’s a link to the video, but the photos are more interesting because they’re in English 🙂 The Deputy Chief of Mission spoke, which added a nice note of gravitas to what might otherwise have been a discussion of snow, Valentine’s Day, and my parrot.

Email Dari Amerika is not an academic book, but writing those weekly columns for three years took a lot of effort, and I’m proud of what I accomplished. I had met Dhimam Abror, the editor of Surya newspaper, on a U.S. Government speaking trip back in 2006, and we became friends. Later, he asked if I’d write a weekly column, and I said no – that my Indonesian wasn’t good enough, that I didn’t want to offer superficial commentary on current events, and that I wasn’t a very fast writer. Dhimam observed that I wrote emails very quickly, and suggested that I write a weekly “Email From America” of 600 words about my life in the U.S. So I did.

I’m certainly an unusual American, but the column turned out to be fun to write, and I developed quite a fan club. The real challenge was filtering complicated ideas through my limited vocabulary. I tried to think up topics that Indonesians would find interesting – what snow is like, Valentine’s Day, what it was like to be on the Mall during Obama’s inauguration.

I had a great editor who fixed up my grammar but didn’t change my sentence structure or syntax, so it still sounds like me. It all ended shortly after Dhimam left the newspaper, but Yayasan Pantau, a journalism training institute in Jakarta where I’ve been teaching workshops for the past 14 years, decided to publish a collection of them after I posted a translation of my “Valentine’s Day” column on Facebook. The fatwa against celebrating Valentine’s Day really annoyed me – as you know, in the U.S. Valentine’s Day is hardly an excuse for vice; in fact, the people who probably enjoy it the most are school kids.

There’s no secret to Public Diplomacy; it’s really connecting people to people, being sensitive to others, and demonstrating that all of us have far more in common than we realize. The problem is that when budgets get tightened, public diplomacy programs are among the first to go. In recent years, I’ve been told countless times “we’d love to have you as a speaker, but we just don’t have the budget.”

The U.S. government investment that led to Email Dari America was two days of speaker honorarium plus travel expenses from Jakarta – well under $1,000. As one former Public Affairs Officer with whom I’ve worked put it, “Glad we could send you on speaker and Fulbright programs to Indonesia, Malaysia and beyond. You have increased the value of our modest investments exponentially!”

It’s often hard to measure the impact of public diplomacy, but as the Press Attaché who invited me to Surabaya eight years ago recently wrote, “You have made my day! Now that is a real tangible impact! Seriously!”

Wacky Weather Woes in a Climate of Volatility

August 12, 2014public diplomacyLeave a Comment

Reporting volatile weather and global climate conditions should consider its public diplomacy implications. Photo source — Reporting volatile weather and global climate conditions should consider its public diplomacy implications. Source

August is usually the month of swimming, surfboards, sand castles, and hiking in the great outdoors, but many of us wake up these days with weather woes and trepidation. Should we pack life preservers for rafting or rescues?

All of us are now well acquainted with weather warnings alerting us to the latest dangers: To date, 17 wildfires along the border of California and Oregon have scorched 180 square miles of land. Meanwhile, reports continue about hurricanes churning in the Atlantic and the Pacific.

As a result, the bills are also mounting. The National Oceanic and Atmospheric Administration (NOAA) reports that in 2013, there were around 17 weather/climate disasters that each exceeded $1 billion in losses across the U.S. Recent reports, including the US government Intergovernmental Panel on Climate Change, make clear that higher temperatures, rainfall changes, and natural disasters are linked to climate change and things that humans are doing to the planet in this century.

We need to tell people more than just today’s forecast. The World Meteorological Organization reports that 1998, 2005, and 2010 were the warmest years on record globally! Thirteen of the 14 warmest years on record have all occurred in the 21st century. For the US, 2012 was the warmest year on record. For Australia it was 2013. We have to communicate these trends and their relationship to increased greenhouse emissions.

Public diplomacy offers many interesting approaches to weather, including wording and communications as well as monitoring and evaluation:

1. Let’s start by avoiding, at least in this article, the two controversial words: “climate change.” The phrase has become so politically loaded and scientifically debated that it risks eclipsing the bigger issue of bad weather. Those two phenomena are likely related, but mixing them in the same sentence gets people mad. So maybe we can just use another two words: “Mother Nature,” since she seems in charge.

2. We need more weather accountants. It is near impossible to follow the patterns, tracking and numbers of weather incidents. Adding it all up is a mind-numbing exercise. Fortunately, the White House Climate Initiative announced this year is going to do just that: thread together all the government data from NOAA, NASA, the US Geological Survey and other federal agencies.

3. Once we get the math and science right, we need to put it all this volatility into a larger context. That requires good communications. Much of the best analysis of weather lies in highly scientific and technical journals full of jargon. We need to train our science writers to speak in terms we can all understand. Concepts like “polar vortex” and “arctic blast” require stories and characters in addition to footnotes and sources. It would be useful to have national lesson plans both online and in booklet form to explain the history and current weather situation. Imagine getting a Guide to Understanding Weather when you board an airplane or step onto a bus or train. Hey—we have time to read while in motion.

Wacky weather is now seemingly a part of life. So let’s approach it with life skills from basic education to high level analysis. We could get weather coaches and climate counselors, send our kids to meteorological instead of music camps.

Or we can close the blinds, turn off the local news, and play hide and seek with Mother Nature. My guess is, she’ll find us.

Can a U.S. Summit Change Perceptions of Africa?

August 5, 2014Africa, public diplomacy1 Comment

President Barack Obama (center) with (left to right) President Macky Sall (Senegal), President Joyce Banda (Malawi), President Ernest Bai Koroma (Sierra Leone), and Prime Minister José Maria Pereira Neves (Cape Verde) in the Cabinet Room of the White House on March 28, 2013. Credit: BusinessWeek.com/Getty Images

In advance of this week’s U.S.-Africa Leaders Summit in Washington, D.C., National Public Radio published an article that discussed the goals of the summit, the first such event organized by a U.S. president for 40 African leaders. One is to bring African heads-of-state in contact with American business leaders for discussions on investment and business opportunities; the other is, according to the article, “to change the narrative” about Africa, from one mired in violence and humanitarian crises to that of business opportunities.

Business and entrepreneurship are not often considered as public diplomacy strategies, but it makes sense why they should be. After all, business affects the national economy, which then affects how the people see their lives and their country, informing their relationships with other nations. History supports this phenomenon: after the Korean War, it was economic reforms that provided the initial boost to help South Korea become the cultural and economic powerhouse it is today. Brazil’s economic growth in the past decade has renewed international business interests in the country, with many companies establishing South American hubs in São Paulo and Rio de Janeiro.

Changing continental perceptions are not new – both of the aforementioned countries were largely obscure in the world consciousness, recognized only by their regional identities until they received individual economic breakthroughs or high-profile public diplomacy events (i.e., Olympics, World Cup). But is a three-day summit in the U.S. the answer to changing the world’s perceptions of Africa? After all, Africa is comprised of 54 nations; to suggest that (largely Western) countries should singularly invest in an entire continent is vague at best and ignorant at worst.

In addition, none of the forums and panels are schedule to address specific regions or countries in Africa. Even the name – U.S.-Africa Leaders Summit – perpetuates the idea of Africa as a single unit with monolithic problems. The recent health crisis involving the Ebola virus is case in point: although only three African leaders, not the entire continent, had to drop out of the summit to address the crisis in their respective countries, international media seem to have already juxtaposed the issue with that of the entire summit involving all of Africa.

Whether the continent’s public diplomacy will be helped by the U.S.-based summit remains to be seen. Sources in the NPR article conceded that the summit is more of a “pageant” rather than a site for actual deal making. But if the amount of time, money, and attention paid to the summit are any indication, it’s clear that many are regarding it as more than just a show.

Passing of Dr. Walter R. Roberts, Public Diplomat

July 10, 2014public diplomacyLeave a Comment

Dr. Walter Roberts, a veteran U.S. diplomat and pioneer of U.S. international broadcasting, died the end of June. This obituary is by Charles H. Dolan, Jr., a former vice chairman of the Advisory Commission on Public Diplomacy, which Dr. Roberts served on.

Walter Roberts speaking from behind a microphone in the early days of the Voice of America. Credit: U.S. government

Dr. Walter Roberts, an American diplomat and scholar who pioneered the practice of public diplomacy through radio broadcasts to Nazi Germany during World War II for the U.S. government died June 29 at his home in Washington, D.C. He was 97.

Dr. Roberts was born in Austria and was educated at the University of Vienna. In 1938, anticipating Hitler’s aggression in Europe, he (and his soon to be wife Gisela) left Austria and went to Great Britain on a scholarship to Cambridge University, from which he earned his Ph.D. In 1940, he emigrated to the U.S. and was working as a research assistant at Harvard Law School when the U.S. entered World War II.

While walking across Harvard Yard he was approached by Professor William Langer, who, with ties to the government said, “Walter you are fluent in both English and German, your country needs people like you to help with the war effort.” Without hesitation, Roberts signed on as one of the first employees of the newly created Office of the Coordinator of Information, which later became the Voice of America, in New York.

Public Diplomacy and the War Years

This early public diplomacy effort included broadcasts into Germany, starting in February 1942, called “Stimmen aus Amerika” (“Voices from America”) and included the pledge: “Today, and every day from now on, we will be with you from America to talk about the war. The news may be good or bad for us. We will always tell you the truth.” Throughout the war years and during the allied occupation, he was responsible for broadcasting credible news reports of both the successes and failures of allied efforts in Germany.

After eight years of service with Voice of America he was transferred to the Austrian Desk of the Department of State in 1950. While there he devised a way for the U.S. Government to make use of the its holdings of then unconvertible Austrian currency into a useable form while, at the same time, demonstrating the value of what would become “public diplomacy.” He employed the currency to fund the prestigious “Salzburg Seminar in American Studies.” He served on its board for over forty years. It continues to this day as the Salzburg Global Seminar, an innovative public diplomacy project that supports regions, institutions and sectors in transition.

In 1953, he was appointed Deputy Area Director for Europe in the newly created U.S. Information Agency (USIA). In 1955, he was a member of the American Delegation to the Austrian Treaty Talks that culminated in a State Treaty, signed in Vienna by the four occupying powers (U.S., Great Britain, France and the Soviet Union) on May 15, 1955 which ended the occupation status of Austria and restored its independence.

Meeting Tito

In 1960, he was appointed Counselor for Public Affairs at the American Embassy in Yugoslavia where he frequently interacted with President Josip Broz Tito, the Yugoslav revolutionary, Communist and leader of the non-aligned movement. Tito was very impressed with Roberts’ diplomatic skills and his scholarly knowledge of the complexity of the cultures and history of the Balkans, and invited Walter and his wife Gisela to many social functions.

With an impeccable memory not just for diplomatic issues but also the finer things in life, Roberts recalled, “Tito impressed me as a gracious host and an informed conversationalist. Witty at times, he seemed to enjoy recalling past events. He was elegantly dressed; his suit appeared tailored on London’s Savile Row.” Roberts’ recall for such details was extraordinary. Only several months before his death, he wrote about a dinner party he attended with Tito in the early 1960s at which the featured wines were “a Croation Cabernet and a Slovenian Riesling.”

Roberts was assigned as Diplomat in Residence at Brown University in 1966, and in 1967 he was transferred to Geneva to serve as Counselor for Public Affairs at the U.S. Mission to the United Nations. In 1969, he was appointed Deputy Associate Director of USIA and in 1971 was elevated to the Associate Director position, then the senior career post in USIA.

In 1973, his book Tito, Mihailovic and the Allies, 1941-1945 was published; it was praised by Foreign Affairs as “the best book on the subject.” It was highly controversial in Yugoslavia and banned as it shed light on Tito’s ambiguous relations with Nazi Germany. As a testament to its longevity, it was reprinted and released in the former Yugoslavia last year. In 1974, he received the Distinguished Honor Award from USIA. He retired from the U.S. Government in 1974 to take the position of Director of Diplomatic Studies at the Center for Strategic and International Studies (CSIS). His influence on America’s approach to public diplomacy is demonstrated by the fact that while he left the Foreign Service almost thirty years ago, he continued to be a major influence on the practice of public diplomacy until his death.

Back to government

In 1975, he was called back into government to serve as executive director of the Board for International Broadcasting, which oversaw Radio Free Europe and Radio Liberty. In 1985, he retired for the second time from the U.S. Government and was appointed diplomat-in-residence at George Washington University, where he taught a course on “Diplomacy in the Information Age.” He presciently predicted in a 1986 New York Time article, “The communications revolution is going to be a major headache for the Soviet Union.”

A testament to his expertise in the practice of public diplomacy was the fact that two Presidents from different parties appointed him as a member of the U.S. Advisory Commission on Public Diplomacy. President George H.W. Bush made the initial appointment in 1991 and President William J. Clinton reappointed him in 1994.

Final appearances

In 2009, he received the Voice of America “Director’s Special Recognition Award”. While officially retired, he continued to write prolifically and speak on public diplomacy. In 2005 Roberts helped establish a Public Diplomacy Institute at The George Washington University, and generously created an endowment in his name for what is now the Institute for Public Diplomacy and Global Communicatin

His work as a great communicator was recognized in a March 22, 1986 New York Times article which opened with, “It is Ronald Reagan who is known as the Great Communicator. But in the capital, the Government communicator with what is probably the longest and most comprehensive tenure is Walter R. Roberts”.

In his final major public appearance, at the Public Diplomacy Council Fall Forum last November, Dr. Roberts told an audience of more than 250 members: “On February 1, 1942, American public diplomacy was born. That was 72 years ago, seven weeks into the war… I have no idea what future communications media will bring to us, but of this, I am sure: that international broadcasting will continue to exist because it is an integral part of public diplomacy, and public diplomacy, of course, is an integral part of diplomacy.” There was resounding applause.

Dr. Roberts (born to the late Ignaz and Elsa Rothenberg) is preceded in death by his beloved wife (Gisela Katherine) and is survived by three sons (William, Charles and Lawrence) and daughters in law (Patricia, Valerie and Shavaun), 7 grandchildren (Sherra (Fritz), Chelsea, Trevor, Matthew, Kevin, Katherine, and Mark, and two great grandchildren.

Brazil’s Public Diplomacy Ahead of the World Cup

June 11, 2014Latin America, public diplomacy, Social MediaLeave a Comment

Dilma Rousseff (left) and FIFA president Sepp Blatter (right) with the World Cup trophy. Source: AP

With only a day until the 2014 FIFA World Cup, international press appear to have a singular focus on all that is going wrong in Brazil and its state of preparation (or lack there of). They are not entirely without merit – eight people have died in the construction and restoration of stadiums, of which delays have been widely reported; protests around the country are unrelenting and increasingly violent, to say nothing of the security in the favelas surrounding São Paulo and Rio de Janeiro that police forces still struggle to control.

Given this, what has Brazil done from a public diplomacy standpoint to counter the perception that it is not quite ready to host the Cup? Not much, it seems. To the extent that virtually every major global news outlet – CNN, the BBC, even their own O Globo newspaper – focuses on the singular narrative of unpreparedness, Brazilians appear to be in accord with that narrative: not only are they unprepared, but they firmly believe that hosting the cup will actually hurt Brazil’s image abroad, according to a recent Pew survey. On Twitter, users are using the hashtag ‘#imaginanacopa’, or ‘imagine the cup’, in tweets to allude the pending “doom” Brazilians predict World Cup will have on their country.

Even President Dilma Rousseff, who is largely defensive to this reaction, is inadvertently focused on the looming chaos as evidenced by her call for increasing funds to security and police forces and admitting to foreign journalists just days before the opening ceremony that things are indeed being done at the last minute:

“Everywhere in the world these big engineering projects always go down to the wire,” she said from a dinner with foreign journalists – her first before the World Cup – at Alvorada Palace in Brasilia. “Those who want to protest will be allowed to do so 100%,” adding that the vast majority of Brazilians will be supporting the Cup and protesters “will not be allowed to interfere or disrupt the tournament.” – BBC.com, June 4

She has also taken the step of not speaking at the opening ceremony on Thursday, but largely at the behest of FIFA, which has also received a fair amount of backlash from the Brazilian public. Though the move is probably wise, it is not likely to be enough for Brazil’s public diplomacy to advance as it faces mounting doubt and weariness from both within and outside the country. Perhaps this reflects Rousseff’s somewhat laissez-faire attitude that once the games begin, all will be forgotten. She may have a point: in the 2010 World Cup, reports leading up to the event shed a similar light on the state of security in South Africa. The only legacy it has now is the buzzing sound of vuvuzelas.

Overall, however, Brazil has done a poor job of using a valuable soft power tool like the World Cup to promote its public diplomacy. There are a few opportunities for redemption: 1. The month-long event passes without any major disasters or deaths resulting from the dubious transportation systems, or 2. If Brazil wins the Cup, which, despite being the heavy favorite, some analysts warn that it is not as much as it should be for a home team. Otherwise, Rousseff may have to spend the rest of the year answering the question “Was it worth it?” rather than focusing on economic and foreign policies during her re-election in October. One can only hope that if she does win, public diplomacy lessons learned from managing the World Cup can be applied to the execution of the Olympics in Rio de Janeiro in 2016.

The US-German Relationship at a Critical Public Diplomacy Moment

May 13, 2014Europe, in the field, public diplomacyLeave a Comment

The U.S. and German flags. Credit: DW.de

I just returned from a week in Berlin—a lively city teeming with people. There is a whiff of spring in the air and the outdoor cafes have begun to crowd the sidewalks with the European buzz that Berliners uniquely create.

But along with good cheer is a damp residue from this past year’s revelations by Mr. Snowden that the American government has been eavesdropping on conversations between German officials including listening to the phone of Chancellor Angela Merkel. A post-NSA hangover has left German intellectuals reeling and ordinary citizens confused and angry. Even the biggest supporters of Atlantic relations have found themselves challenged to defend a kind of surveillance and intrusion so antithetical to modern day Germany.

My trip was an opportunity to practice public diplomacy, which involved meeting with national security experts, academics, and a large contingent of students from multiple countries spending a semester in Berlin. It reinforced for me the importance of face-to-face contact and person-to-person dialogue to listen to the point of view of others.

Virtual diplomacy is great; E-exchanges are useful. But nothing beats sitting around a table, handing a physical business card to a new colleague, and chatting at coffee breaks about family and friends. Emotional setbacks in relationships have real consequences and they are best dealt with in human settings as opposed to on line.

The U.S.-German relationship is at a critical inflection point. We need one another to confront the situation in Ukraine and to find common ground so that American-European-Russian relations do not lead all of us down a dangerous path.

In addition to Ukraine, our countries face common challenges around energy, finance, trade and the growing influence of China. We have multinational trade deals at stake, like the Trans-Pacific Partnership, and monetary policies with impact on one another’s fiscal stability. Not to mention climate change, terrorism, and the problems posed by failing states around the globe.

In the end, I think US-German relations can weather the storm. Pragmatism tends to prevail in both countries. A crisis often brings partners closer together, and for us, decades of close relations. But this relationship, like all relationships, takes commitment on both sides and a willingness to meet, talk, debate, discuss and disclose on the public side to deepen diplomacy.

Ukraine and the War of Words

April 25, 2014Europe, public diplomacyLeave a Comment

In public diplomacy, words matters. The situation in Ukraine is not only a battle involving troops – it is a battle over language. All sides in the conflict will choose words that reflect their version of events on the ground. Words can have legal meaning, political weight, and public diplomacy implications.

Key words and phrases for public diplomacy watchers following this crisis:

For the United States, the key public diplomacy challenge will be consistency of language to build a strong public case for a “United Ukraine.” US policymakers will need to be careful to stay on message and avoid veering into dubious terrain by either invoking old Cold War language or creating moral equivalency arguments over “self determination”. For example, Chechens want to determine their own future. Some pro-Russian Crimeans want to determine their own future. Ukrainians want to decide their own future.

In the world of 2014, words travel as fast as technology. My best advice for the Administration: Whichever words President Obama uses should set the script for other policymakers to use. If not, conflicts over words will drive the story.