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Blog post by Josh Lodestro, GMBA '20

While I have been to Hong Kong before, for many of my classmates, this is their first time to Hong Kong. For some, it is even their first trip to Asia. The different sights, sounds, and food stand out as such a difference from Washington, DC.

Students were provided a case study by Deloitte to solve and are presenting their findings to executives.

On our first night together, we decided to jump head first into the culture and try Chinese hot pot at Haidilao. The spices of the soup and delicate meat made for a truly memorable first night in Hong Kong!

As much as us students would like the trip to be all pleasure and no business, we immediately began to work the following day with professional meetings around Hong Kong. We were able to meet with the city’s Planning Department to discuss how such a vast and expansive city like Hong Kong came to be the icon that it is today. We met with finance heavyweights like Broadridge and Visa. We also had meetings with Marriott, the American Chamber of Commerce, and Deloitte, to name only a few. Being able to immerse yourself in the business perspective of this side of the world is a truly unique experience to CAP.

On our second day in Hong Kong, all of the teams met their client in person for the first time. For my team, Regal Hotels, we were able to tour many of their properties and meet with front-line staff from the hotel. We gained a more in-depth perspective about the hotels themselves and the hospitality industry in Hong Kong that we could never have gotten from a video conference. When we returned to our hotel for the evening, we had to reevaluate our recommendations and adapt them to the realities on the ground. This is a challenge that we had to work on steadfastly to ensure that we were delivering value to the client.

Students recap their memorable day at Deloitte Hong Kong.

In between our busy working schedule, G&EE arranged for exciting and insightful cultural tours so we can better get to know the city of Hong Kong and its people. We were able to see the iconic Symphony of Lights, an absolute must for anyone visiting Hong Kong. We were able to experience the unique architecture of Hong Kong up close with a tour of Hong Kong Island and Kowloon. One cannot appreciate how unique Hong Kong is without being here up close and personal.

After more than a week of long nights reworking our recommendations and our presentation, we will wake up tomorrow and deliver the final presentation to the client, bringing the most critical portion of CAP to an end.

 

Blog post by Jonathan Fuller, GMBA '20

The “German White House” in Berlin.

 

Germany is one of the most important nations in Europe and the world; they are one of the largest global economies and exercise influence in many political arenas around the globe. Germans have a very strong culture and are well-known for several strengths (such as engineering prowess). But how does that translate on the ground? I’ll attempt to give a bit of insight into the small differences that make a big impact on traveling and doing business in Germany (Berlin and Dresden, at least).

Arrival at Berlin’s main airport and the subsequent transportation to our hotel was simple. Germany has an outstanding public transportation system (not that I know much about that as an American)! Additionally, most signs, kiosks, etc. include information in both German and English. This allowed us to navigate through the airport and find a city bus that dropped us just a few blocks from the hotel for under €3. This language (non)issue persisted, as most personal interactions I’ve had have been in English – clearly a common 2nd language for many Germans.

In terms of the work environment, Germany has largely exemplified the typical corporate culture associated with Germans. For one, they get right down to business. While there is room for brief introductions/niceties, most meetings have kicked off with the agenda within a couple minutes of entering the building. We’ve also noticed, with few exceptions, that punctuality is of great importance. Finally, the stereotype of Germans excelling at industry and innovation appears accurate, with one key difference. Innovation in Germany is more calculated and incremental than elsewhere. Disruptive change does not typically emerge from German business; although they are quite adept at implementing such changes and building upon them.

Team GETEC with GW Alum Paul Maeser at BDI (the Federal Association of German Industry).

A few additional differences to consider while in Germany:

  • Leadership – the term “leader” does not always carry a positive connotation here. This sentiment was echoed to us from both a German and U.S. employees here. Instead, it is helpful to frame the position as responsibility and potential to create impact.
  • Water – all of us here on CAP Germany have had a difficult time adjusting to the lack of persistent availability of water. While the tap water is fine to drink, getting water while out is difficult – drinking fountains are nearly non-existent and restaurants only serve bottled water (but remember to specifically ask for still water lest you want sparkling).
    • A positive side? Beer is sometimes cheaper than water!
  • Calculating Distance – what has become a running joke with our group is the locals’ under-estimation of distance between locations in the city. Did someone say the restaurant was 200 meters away? Prepare for a 15-minute walk! An office is a block from the metro station? More like six blocks!

    A section of the Berlin Wall at the East Side Gallery.
  • Plastics – a pleasant change compared to the US is the lack of plastic! Bottled drinks are served in glass. We even went to an outdoor beer festival in Dresden, where a plastic cup could not be found; instead, you are served beer in a glass. Once finished with the drink, you return the glass to the beer tent for a refund of €2.

Overall, there was no single, major culture shock experienced in Germany. Instead, it’s the combination of many subtle differences that, taken together, can make it feel like the totally different country that it is. No less – it has been a great experience and I will certainly return in the future (water in-hand)!

 

 

 

Blog post written by Sean Soni

 

Prior to leaving the beautiful country of South Africa, each and every student who had the good fortune to attend this CAP destination discovered something new about themselves and about their enhanced global consulting abilities. The entire CAP South Africa class can agree that after visiting such a remarkable, warm and flourishing country, something within themselves changed forever.

A picture taken by Jannik Milberg (GW MBA 2019) near Hout Bay, South Africa.

It was through the site visitation in Johannesburg and the emotional journey through the Soweto township that our class learned about humanity and social justice within South Africa and the world as a whole. Apartheid was abolished in 1994, however South Africans can still feel the last breath of this oppressive history in everyday life. We walked through the gates of the famous Apartheid Museum in Soweto while unwillingly following the historic signs which stated ‘Whites Entrance and ‘Non-Whites Entrance’. Through the journey to Johannesburg and Soweto Township, the classmates of CAP South Africa realized just how lucky and privileged we were to be studying at the graduate-level in another country.

 

Through the visits to nature-made masterpieces like the world famous Table Mountain and Camps Bay, the classmates of CAP South Africa discovered that beauty surrounds the massive continent of Africa. Beauty in every step of our journey was so abundant and so breathtaking that it was often hard to imagine leaving certain places, like Cape Point.

A picture taken during a CAP site visit and presentation with Executive Leadership Team of The ATNS (Air Traffic and Navigation Services SOC Limited). ATNS provides air traffic, navigation, training and associated services within South Africa and a large part of the Southern Indian and Atlantic Ocean, comprising approximately 10% of the world’s airspace.

Finally, it was through the site visits with real-world companies where we discovered the marvels of South African entrepreneurship and business culture. Our class discovered such awe in the operational innovations of ATNS, impressive utilization of global networks with Aksa Power Generation, and the remarkable sustainable manufacturing process utilized by Sealand Gear. Our class was able to determine that although South Africa has substantial income inequality, the possibilities to create fruitful employment opportunities and chances to innovate are endless within this country and we found that the locals are determined to improve the deteriorating condition of their country.

At this point you must be wondering how our CAP Final Presentations went? Well I am proud to report to you that each separate team “sealed the deal” and dazzled the clients in South Africa. What we all shared in the learning experience of the Consulting Abroad Project in South Africa was that the service to international clients can sometimes create unexpected demands, but it is critical to react with poise and utter professionalism. I can soundly say that each of our classmates did so in remarkable fashion. Furthermore, our class thoroughly enjoyed the entire process of consulting for an international client, from start to finish. Global & Experiential Education, please sign us up for 18 tickets to Cape Town/Johannesburg (no return ticket needed).

 

Blog post written by Jessica Goodman

 

Final presentation day was a success! Our semester-long efforts culminated in a day when we visited each of our clients, presented our findings, and engaged in a discussion with them about our recommendations. It was such a rewarding experience to make an impact and deliver our product to a group of senior leaders in each of our clients’ organizations.

Photo by Sam Hoffman: CAP Australia enjoys a celebratory dinner after finishing our client presentations.

To get an idea of the level of experience in the room to hear our presentations throughout the day, check out this list of everyone’s titles: General Manager, Co-Founder & Chairman Emeritus, Finance Director, Director of People & Organization, Research & Development Director, Director of Marketing, and Director of E-Commerce.

 

My project team and another team got to share our deliverables with the General Manager and several other department heads. We received very positive feedback! At the end of both of our presentations, the General Manager told us, in front of his team, that he was committed to implementing some of our ideas. Our client even gave us a hug after our presentation!

 

 

Students from other teams shared some comments about the client feedback they received on their presentations:

  • “Our client’s founder liked how we articulated the strategic growth potential from our staffing recommendations.” – Ben Hannibal
  • “Our client appreciated us for our powerful presentation and told us that our financial model would be used to further build on our ideas. Our client was also impressed that so many questions came up from staff as a result of our presentation; they were hopeful it meant that they would get internal buy-in to fund future solar energy projects.” – Girish Balakrishnan

 

Getting positive feedback from our clients was certainly a highlight of our time in Australia. But what left the biggest impression on me was what each of us learned this semester. We all sat down with Dr. Messerli after our final presentations to debrief on our experiences in Australia. My classmates disclosed a range of discoveries – from the more serious insights, such as finding a new career path to explore or making a connection with a new mentor – to the less serious, such as learning the rules of Australian footie and the sleeping habits of a koala. I think it is fair to say that this was an experience that none of us will forget! Now, each of us are heading off to our internships and respective summer plans. And so, with that, I’ll say – that’s a wrap CAP Australia!