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August 10, 2017

This post was submitted by Bryan Flynn during the course Business & the State: Privatization & Public-Private Partnerships, a short-term study away program and part of his MS in Government Contracts degree.

My enduring impression of the study abroad visit to the United Kingdom (U.K.) is stepping into the whirlwind of Brexit, and feeling like our class lucked into this unexpected turn of events. It is rare that we get to step into history. The vote and the reaction to it could be felt everywhere and in all our activities, like an anxious overlay to everything we saw and did. There was a perplexed atmosphere that only deepened over our week there. I met a few pro-Brexiters and far more anti-Brexiters, and it was fascinating to observe the quarrels. I find myself wondering how different the trip would have been if Brexit had failed. Would it have been discussed at all? Would our speakers have touched on “what could have been” in their presentations, or let it be as a foregone conclusion run its course? We will never know.

It was also obvious in many of our sessions that the insecurity fostered by the Brexit vote was a real problem for our hosts, and the disrupted strategies it creates in the short-term (regulations, market uncertainties, political turmoil) are going to cause complications down the road. This sense of uncertainty was equally palpable on the Tube and in the pubs and restaurants, where a generation of Anglo-Europeans share concerns about the possible loss of mobility, upset plans and relationships, and a sense of bewilderment that their country rejected their point of view. I consider the visit to Parliament and House of Lords particularly memorable given the situation, and how the leadership of the Conservatives and Labour parties were imploding in tandem with our time there.

Beyond Brexit, this was also my first time employing the London Underground. My initial expectations of similarities to U.S. systems were lost to the reality that most Londoners rely on the public transportation far more than we do in the U.S. I was told by a new acquaintance that most Londoners could afford no other way to get around.

I was equally amazed at the sprawl of London. Some of my classmates and I were astonished on our trip back from Cambridge that what felt like entering London was in fact 15 miles from Regents Park. I suppose a city as old as London could never easily be retrofitted with highways, but the marked lack of infrastructure when compared to the U.S. was noticeable.

 

What I Learned in London

The Brexit quarrels colored much of the experience for me, but there were some solid lessons to be drawn from our presenters and speakers. The notion of “good value for money” applied to areas I did not expect in U.K. public sector, such as security and military spending. The embrace of privatization was expected but still a fascinating contrast to the more familiar U.S. approach where privatization is rare because many services and industries began as private entities.

My impression of public private relationships in the U.K. is that after 20 years the approach is accepted for new ventures, but privatization of existing public assets is contentious in some quarters. I felt there was a societal question of what should be public and what private. The rolling stock and infrastructure of the London Underground could be privatized, but not the Underground itself. Perhaps there is too much history and national pride in an asset such as this to hand over to private industry?

Contrast this notion with the gondola we saw in North Greenwich, which was conceived as a privately financed venture with sponsorship in return for branding rights. It plays a role in gentrification projects on both sides of the Thames. I think it an interesting, and in the long-term, probably successful venture that makes good use of public and private capabilities. My impression is the U.K. sees private enterprise in new ventures as an opportunity to capture market efficiencies and private investment, but is less certain with privatizing and handing over existing public assets to private ownership.

 

Impressions of Our Speakers

I appreciated the diversity of our speakers and their preparedness for our class. There was a lot of material presented in a short period of time, and while many of these points were topical to my team project, we suffered from a lack of context in some areas. I found Sir Devane’s presentation on the British Council’s soft power fascinating. However, the contrasts with Lt. Col. Waite-Robert’s presentation on U.K. military privatization were fascinating. You can outsource hard power but not soft.

My most favorable impressions were on Tuesday when we met with Cat Hobbes and KPMG. There was that contrast of a one-woman movement pressing against privatization, followed by the corporate finesse of KPMG and Dr. Murphy’s team of public-private partnership (P3) experts. I understood from my classmates that they found Ms. Hobbs’ presentation weak, but I thought she did very well driving her point on ownership of her country’s public assets. In many ways her position is the more conservative in the P3 argument (although I wonder if she would see it that way), a fact I think often lost because it rejects profit-driven performance.

 

Impressions of My Classmates

A week with spent in a small group participating in the same learning experience is a good opportunity to learn about each other. There was a good deal of discussion outside of our visits, particularly in regards to the speakers. The mix of public administration and government contracts experience provided interesting perspectives on the course material. Also of interest was the mix of government employees and private sector students, so when we discussed the rail presentations there were countervailing perspectives on topics such as economic development, utilities oversight and the role of the public sector in pricing.

Many of my classmates preferred the enjoyment of each other’s company instead of mixing. However I preferred making acquaintances with the locals. It provided a great deal of satisfying conversation and a few new contacts in London. The topics of Brexit and the U.S. presidential election were always the first topics discussed but there was also great interest on the part of the Londoners I met with regard to our class and purpose of visit. It all provided excellent perspective on the U.K. and its relationships with the U.S. and Europe, and I believe many of my classmates missed good opportunities to learn local points of view.

 

Impressions of the Class

I thought the class was excellent and informative, and overall offered me a singular opportunity to learn about many aspects of the U.K. I found the structure and pacing of the class worked well, and the wide-ranging subjects presented to us over the week interesting and topical to the course material. My impression is I received a crash course in the U.K.’s character as much as I learned about P3, the former of which informed my perspective of the latter.

It would have been beneficial to get perspective on other issues such as nationalization. The bank nationalizations that occurred during the Great Recession and the re-nationalization of some National Rail routes would have been of interest. My research into the nationalization question on the take-home exam piqued my interest the role of government with banks.

Overall I was very pleased with the visit abroad and will retain great fondness of the memories of our time spent there. So many fascinating moments, like witnessing the House of Lords in session to attending Henry V in the rain will not easily come again.

Blog post written by Kevin Saladino

 

This program taught me much about the way I interact in groups and about how much I miss the on-campus, in person experience. Though I was technically away from GWU, it was a different world to be able to work with people in person.  I found that I can thrive in the right group and I think that I have met some individuals that I will be friends with for years to come. As for things I wish I had known, taking time before the trip to conduct research as to how to get to and from hotels and areas in the city that I wanted to see would have served the most benefit. I took a lot of time (which was already in short supply) trying to figure out how to locate the “best coffee in Stockholm” for a proper Fika.

 

It has been a while since I made a pitch, and during the presentation our team made to Volvo, I remembered how much I liked having people’s attention and what it was like to translate a message, in person, with some room to ad-lib. During the process of our group putting together printed material for Volvo, and because I was impressed by the work that one of the team members put together, I am learning to how to design. In addition, I am speaking Spanish more often as many of the people in the program spoke it and it was nice to be able to practice, to a varying degree of success.

 

This experience did in fact change me. Though I have now been to 20 countries, I had no real experience in Sweden. Sure, I have heard of IKEA and all, but this is a very short sighted and isolationist view. When I was in Sweden and in the program, I was able to speak with native Swedes, have good coffee (with a strength I have never experienced before) and see two beautiful cities-Stockholm and Gothenburg. I believe that being Swedish and having Swedish pride is important and that the culture should be explored by foreigners, like me. After the event with Volvo concluded, I had two conversations with the employees and learned about their lives and what they cared about. One even gave me some career advice that I fully plan on implementing (as soon as my class is over).

 

I think that one of the bigger things that I took out of the program was that I was taken out of my comfort zone – away from Florida, the US and everyone I knew. I know that improvement is a process and it will take time, though if I push myself like the way the study abroad pushed me, I can achieve my goal. Though the team I was on did not ultimately win the competition, I am proud of all of the groups and how we represented GWSB. I think that we all did a great job with the assignment and that Volvo will be able to use some of what we presented to them. I will treasure the opportunity I had to work with the group I did, to have met the people I did, and of course to make professional connections. Though, in conclusion, I didn’t get to try a famous Sweden cinnamon bun, so I suppose I have to make the trip back.

Blog post written by Sean Soni

 

Prior to leaving the beautiful country of South Africa, each and every student who had the good fortune to attend this CAP destination discovered something new about themselves and about their enhanced global consulting abilities. The entire CAP South Africa class can agree that after visiting such a remarkable, warm and flourishing country, something within themselves changed forever.

A picture taken by Jannik Milberg (GW MBA 2019) near Hout Bay, South Africa.

It was through the site visitation in Johannesburg and the emotional journey through the Soweto township that our class learned about humanity and social justice within South Africa and the world as a whole. Apartheid was abolished in 1994, however South Africans can still feel the last breath of this oppressive history in everyday life. We walked through the gates of the famous Apartheid Museum in Soweto while unwillingly following the historic signs which stated ‘Whites Entrance and ‘Non-Whites Entrance’. Through the journey to Johannesburg and Soweto Township, the classmates of CAP South Africa realized just how lucky and privileged we were to be studying at the graduate-level in another country.

 

Through the visits to nature-made masterpieces like the world famous Table Mountain and Camps Bay, the classmates of CAP South Africa discovered that beauty surrounds the massive continent of Africa. Beauty in every step of our journey was so abundant and so breathtaking that it was often hard to imagine leaving certain places, like Cape Point.

A picture taken during a CAP site visit and presentation with Executive Leadership Team of The ATNS (Air Traffic and Navigation Services SOC Limited). ATNS provides air traffic, navigation, training and associated services within South Africa and a large part of the Southern Indian and Atlantic Ocean, comprising approximately 10% of the world’s airspace.

Finally, it was through the site visits with real-world companies where we discovered the marvels of South African entrepreneurship and business culture. Our class discovered such awe in the operational innovations of ATNS, impressive utilization of global networks with Aksa Power Generation, and the remarkable sustainable manufacturing process utilized by Sealand Gear. Our class was able to determine that although South Africa has substantial income inequality, the possibilities to create fruitful employment opportunities and chances to innovate are endless within this country and we found that the locals are determined to improve the deteriorating condition of their country.

At this point you must be wondering how our CAP Final Presentations went? Well I am proud to report to you that each separate team “sealed the deal” and dazzled the clients in South Africa. What we all shared in the learning experience of the Consulting Abroad Project in South Africa was that the service to international clients can sometimes create unexpected demands, but it is critical to react with poise and utter professionalism. I can soundly say that each of our classmates did so in remarkable fashion. Furthermore, our class thoroughly enjoyed the entire process of consulting for an international client, from start to finish. Global & Experiential Education, please sign us up for 18 tickets to Cape Town/Johannesburg (no return ticket needed).

 

Blog post written by Jessica Goodman

 

Final presentation day was a success! Our semester-long efforts culminated in a day when we visited each of our clients, presented our findings, and engaged in a discussion with them about our recommendations. It was such a rewarding experience to make an impact and deliver our product to a group of senior leaders in each of our clients’ organizations.

Photo by Sam Hoffman: CAP Australia enjoys a celebratory dinner after finishing our client presentations.

To get an idea of the level of experience in the room to hear our presentations throughout the day, check out this list of everyone’s titles: General Manager, Co-Founder & Chairman Emeritus, Finance Director, Director of People & Organization, Research & Development Director, Director of Marketing, and Director of E-Commerce.

 

My project team and another team got to share our deliverables with the General Manager and several other department heads. We received very positive feedback! At the end of both of our presentations, the General Manager told us, in front of his team, that he was committed to implementing some of our ideas. Our client even gave us a hug after our presentation!

 

 

Students from other teams shared some comments about the client feedback they received on their presentations:

  • “Our client’s founder liked how we articulated the strategic growth potential from our staffing recommendations.” – Ben Hannibal
  • “Our client appreciated us for our powerful presentation and told us that our financial model would be used to further build on our ideas. Our client was also impressed that so many questions came up from staff as a result of our presentation; they were hopeful it meant that they would get internal buy-in to fund future solar energy projects.” – Girish Balakrishnan

 

Getting positive feedback from our clients was certainly a highlight of our time in Australia. But what left the biggest impression on me was what each of us learned this semester. We all sat down with Dr. Messerli after our final presentations to debrief on our experiences in Australia. My classmates disclosed a range of discoveries – from the more serious insights, such as finding a new career path to explore or making a connection with a new mentor – to the less serious, such as learning the rules of Australian footie and the sleeping habits of a koala. I think it is fair to say that this was an experience that none of us will forget! Now, each of us are heading off to our internships and respective summer plans. And so, with that, I’ll say – that’s a wrap CAP Australia!