Consulting – Page 4 – Global & Experiential Education

CAP China 2018: Preparing for the Final Client Presentations

marielbaloJune 11, 2018March 4, 2020

Blog post written by Alyssa Passarelli

The three JD.com CAP teams checked in at company headquarters in Beijing just before initial in-person meetings with our points of contact. Here, students stand around the company’s mascot, “Joy.”
Image source: Bisman Preet Singh, GMBA Class of 2019

Before arriving in Beijing, the four CAP China teams researched industry best practices, brainstormed and whiteboarded ideas in Duquès Hall, and used feedback from client site visits to improve PowerPoints in the JW Marriott. These efforts all led up to the pinnacle of CAP: the final in-person presentation to our clients. Even for the three JD.com teams, each presentation required preparation that was as unique as their individual projects.

Cheng, Erez, Kapoor, and Shahi needed to conduct multiple on-site interviews with key stakeholders as well as observe the logistics and processes within the client’s warehouse to analyze aspects of the supply chain. They also had various translation

From left to right: Mark (JD Finance), Kathleen (GWSB), Flora and Boer (JD Finance) Professor Larry Yu, Mohnish, Kellen, and Alyssa (GWSB) after wrapping the final presentation at company headquarters.
Image source: Kathleen Harrington, GMBA Class of 2019

requests for their PowerPoint and final report that influenced how they managed their time and efforts for their final presentation.

In contrast, Baid, Curry, Harrington, and myself were only able to spend a single afternoon interviewing four employees of JD Finance (the startup arm of JD.com). The meeting was informal, taking place on couches at the end of one the hallways of company headquarters. This conversation afforded our team the opportunity to better understand the current priorities of the expansion of JD Finance’s work and confirm that our recommendations reflected what was most important for the client in both the present and longer term. Additionally, the abundant feedback that our team received the previous month from the external panel of judges helped us revamp our PowerPoint’s content and aesthetics.

Kalec, Khashogji, Preet, and Yuan went to great lengths (figuratively and literally) to deliver their final presentation, mainly because their points of contact were based in Shanghai. For our group’s weekend outing to this new city, none of us expected that we would spend what ended up being twelve hours in the airport before making our departure. Despite the travel

From left to right: Abdulmohsen, Katherine, and Di (GWSB), Tom (JD.com), Bisman and Professor Larry Yu (GWSB) in Shanghai delivering their final recommendations to their client in an engaging discussion over breakfast in Shanghai.
Image Source: Katherine Kalec, GMBA Class of 2019

challenges, this JD.com team made it to Shanghai to give their final presentation over a breakfast meeting with their points of contact, which was an ideal environment to engage with the client on their recommendations.

Dimes, Miller, Ou, and Russell worked with Shenzhen Energy, a client whose relationship-building style made for an intensive experience for the team in country to prepare for their final presentation. As Russell put it, “Our contract was quite guarded before our visit (so didn’t tell us much), but it seemed that he [their point of contact] really wanted to have a meal and rice wine with us to get to know us, and he was very generous after that (but it did mean we had to do plenty of work in China.)” Dimes shared that the team divided up ownership of additional research needed from the new information the client provided in country based on the project areas where each team member had built the most expertise. The final result was a presentation that more closely resembled an internal company discussion.

No two teams had the same experience preparing for these final moments of our CAP projects, but there is something important to learn from each one. What we all shared in this experience was gaining practical experience preparing for when working with your client does not go as planned, how to shift gears with composure, and above all, how to serve your clients.

Left to right: Mr. Yu (General Manager, Shenzhen Energy), Mia and Professor Larry Yu (GWSB), Ms. Lee (President, Shenzhen Energy), Natalia, Kris, and Patrick (GWSB) being hosted for lunch by the company’s leadership at a high-rise in Beijing.
Image source: Natalia Tabares Dimes, GMBA Class of 2019

CAP Peru: Superheroes exist… And they are among us!

marielbaloJune 6, 2018March 4, 2020

Blog Post written by Visola Shukhrat

It is the last day of our CAP Peru… With a big smile and some tears of happiness on my face, I gave farewell kisses and hugs to my classmates and headed to the airport. As I was waiting to board the plane, I could not stop thinking about what a powerful experience it was. The pictures of 20 young professionals altogether climbing the Machu Picchu, watching the sunset while having a city bike tour, supporting and cheering on each others’ teams during final project delivery would appear in my mind as flashcards of a colourful movie. We arrived in Peru as just classmates and were leaving it as a family with strong bonds.

We spent an unforgettable two weeks in the country that has a history of three dominant and advanced civilizations. We learned a lot about Peru as a country, its culture, food, and language. While the primary goal of the program was to learn about industries of projects and culture of a nation, we gained much more than that. The time spent in Peru will flourish beautiful memories in the hearts of each and everyone for a long time in the future.

I would like to devote this post to a person who transformed our CAP Peru 2018 into an eye-opening event with bonds created for a lifetime. The academic knowledge, soft skills development and cultural experience would not be the same without this superhero, our father-teacher-professor Shyam Giridharadas. This superhuman went above and beyond to not only teach us how to be great consultants but also how to become better leaders and to be mindful of those around us. He used to start every class with a couple minutes of centering, when we all closed our eyes, took a deep breath and thought of something positive. This exercise helped us during our presentations. During our time in Lima, Prof. Giridharadas gave special attention to every single student, was accommodating to our needs and wants. One of the most fun and memorable things that united such a diverse student body was the time when he arranged a night of gathering. We all watched a soccer game first and then danced Salsa, Turkish, Kosovian and Uzbeki dances. The night ended with playing mafia.

Prof. Giridharadas has the power to comfort people and make them believe in themselves. I remember the day before our final presentation to the client; my teammates and I were worried that we would be unable to meet clients’ expectations. Professor spent 3 hours with our team and gave us detailed feedback on our delivery. When we finished our last rehearsal, he asked us to stand up and take each others’ hands. We were expecting another moment of centering… However, what he said next left us speechless. He said he was impressed by all the improvements we’ve reached so far. This gave us confidence in ourselves and motivation to work more. As a result, we delivered a project that satisfied our clients to the fullest.

As we all gathered for the last time, we sat in a circle and reflected on our trip. Some classmates cried while expressing their feelings about the trip. I felt so happy to be around such a fantastic bunch of talented young professionals. If I could repeat this trip, it would be with Prof. Giridharadas and these people.

CAP Peru: Demystifying one of the seven new Wonders of the World.

Blog post written by Visola Shukhrat

Finally, the day has come, and we are here, in the country of one of the new 7 Wonders of the World. I can’t wait to explore every magical corner of it.

The day after we arrived in Lima, we had a group luncheon at the local private museum “Museo de Larco” where we had our first in-person meeting with our clients. As we sat in the garden of the museum trying gourmet Peruvian food, we learned about our clients’ culture and lifestyle, and got some tips on communicating with locals. The next three days we spent meeting with our clients and visiting information sessions at McKinsey & Company, Endeavor Group, and Banco de Credito del Peru. We came prepared for our first formal in-country client meeting with questions to ask. We were lucky to meet with Enrique, who is involved in communication with local communities and the government. His insights helped us to better understand the government structure and political and economic situation in the country, which helped us direct our project in the right direction, and specifically tailor it for a mining company in this country. During our visit to the bank (Banco de Credito), I was astonished to learn about the innovation center there. The office looked like a dream place to work, where employees wore casual clothes, sat on bean bags, and had post-it note stickers all over the walls. The manager of the bank gave us a presentation about their innovative projects in Fintech that they are working on to serve their clients better and become number one bank in Peru.

The highlight of this week was a trip to magnificent Machu Picchu. As the plane landed in Cusco, my heart started beating faster. Our guide warned that it was because of the altitude of 11,150 feet above the sea level. However, I am sure it was due to all the excitement that I was anticipating in this fantastic town that I’ve been dreaming of visiting since childhood. No words or photos can describe all the natural beauty of magnificent Machu Picchu. Located high atop a ridge in the Andes Mountains, Machu Picchu has a long history of ancient Inca civilization. We got a chance to learn about mind-blowing engineering work, religious beliefs of Incas, and their culture and traditions. We spent 5 hours roaming around mysterious architectural treasure that was ruined more than four centuries ago and enjoying the view from the vista point.

During our trip to Cusco, we also visited Sacred Valley where we explored one of the oldest cities where Inca people lived. We listened to songs in a local language, pet cute llamas, tried Alpaca meat and spent an evening stargazing.

Next week is the most important one, because we will be presenting our final project to our clients. I look forward spending next five days collaborating with my amazing teammates and delivering our product to our honorable client.

CAP South Africa: Sawubona, Cape Town!

marielbaloMay 29, 2018May 21, 2024

Blog post written by Sean Soni

Upon arrival to our destination CAP Country, we were greeted with a warm and hearty welcome dinner at Pepenero, one of the local gems in Cape Town. On the way over to the Pepenero, our tour guide showed us the District 6 area, an area which was plagued by apartheid and a highly controversial event which preceded the vacant land. It was a sobering experience to hear the pains of many of the “colored” individuals who were wrongfully stripped of their homes and belongings due to a discriminatory governmental policy.

The dinner was incredibly delicious, however the waiters and waitresses who happily served plate after plate were far more intriguing to learn about. The waiters and waitresses were not South African, but in fact from Zimbabwe, one of the many citizens of neighboring African countries who desperately wanted to be a part of the emerging South African economy.

One of the most intriguing company visits in Cape Town thus far was with Sealand Gear, a sustainable bag designer who aggressively focused on emphasizing down cycle sourcing in their production cycle. This company prides itself in using industrial materials such as old boat sails and other industrial fabrics which are no longer in use to create some of the most unique, colorful and functional bags on the market today. Creating flashy and fashionable bags is not the only thing this company was useful for – they promoted the cultivation of local talent pools and hired and trained members of the underserved communities to empower the communities of Cape Town while making a profit. The CEO’s tour was so convincing that many of our classmates ended up purchasing items after the tour of the Sealand Gear headquarter facilities.

After four days of residing in the beautiful city of Cape Town, our CAP crew is on our way to the airport where we will fly to Johannesburg (described by many as the “New York City” of South Africa). In Johannesburg, we will meet several of the local movers and shakers of the energy industry, aviation industry, and entrepreneurship.

Thus far, I can confidently comment on the food, local customs, and some of the exposure to the less advantaged areas of the country of South Africa. The food scene in Cape Town is extremely diverse and incredibly delicious. You can find local treasures on Long Street such as Mama Africa and even undiscovered twists on the American burger at cozy venues like IYO Burger. In South Africa, it is customary to acknowledge the various ethnic groups as “whites”, “blacks” and “colored” people. Prior to arrival, we read that South Africa is plagued by poverty and a disturbing income gap, leading to the various racial tensions that we read about in global reports. The reality was actually much worse than I expected. One block away from our hotel was one of the many slums which was scattered across the city. Impoverished residents would frequently approach us for money and donations and the huge unemployment rate had a lot to do with this feature of the city. I must, however, end with a positive note – with a country with so many problems, one can only imagine the possibilities of development and human advancement. The wheels in the minds of a majority of our classmates are starting to spin as we see the “real” Cape Town and Johannesburg.