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New Destination Management Plan for St. Thomas, Jamaica, Promotes Community Tourism; Serves as a Model for Other More Mature Destinations including Montego Bay, Negril, and Ocho Rios

A new Destination Management Plan for the Parish of St. Thomas, Jamaica, was unveiled by the Hon. Edmund Bartlett, Jamaica’s Minister of Tourism in April, and is designed to serve as a catalyst for the wider social and economic development of the Parish. The plan’s development process was led by a team from GW IITS and provides Jamaica’s first regional sustainable destination development and management master plan, with comprehensive strategies for sustainable growth including zoning schemes, destination and infrastructure development strategies, and economic impact forecasts.

“We want to introduce our visitors to more community tourism experiences, this will give the visitor the feeling of having a multi-destination vacation without ever leaving our shores,” said Bartlett, in an unveiling ceremony for the plan, which was approved by the Cabinet.

The plan speaks to all sectors in the parish benefiting from tourism development, providing economic viability in communities beyond Jamaica’s traditional resort areas. In a multi-sectoral approach, 40 out of 51 identified projects will be implemented by the Ministry of Tourism over the next ten years.

“Our new marketing packages will encourage visitors to take excursions to local shopping establishments and restaurants, entertainment facilities and bars. We will also encourage them to wander along our beaches, rivers, and to our fishing villages. Critical in fact in our shift to increase awareness of our community tourism offerings, will be a targeted campaign to focus on our many cultural and heritage assets,” added Bartlett.

The Ministry of Tourism is now leading the development of a second TDDMP in Negril using the methodology that the GW IITS team developed.

For more information regarding the St. Thomas Tourism Destination Development & Management Plan, visit the Jamaica Ministry of Tourism Facebook page here to watch an informational video prepared by the Jamaica Information Service.

The North Dakota Native Tourism Alliance Readies to Sell Tour Products Ahead of 2022 Summer Travel Season

The North Dakota Native Tourism Alliance (NDNTA), which represents the tourism interests of the five federally recognized tribes of North Dakota, has formed a new non-profit tour operator, Native American Cultural Tours (NACT), to educate visitors about Native American heritage and create economic opportunities within Native communities. Native American Cultural Tours will promote and sell cultural heritage tours from the five sovereign nations of North Dakota. 

NACT expects to launch its website and begin selling tours for the summer of 2022 by the end of the year.  As a Native American-led organization, every tour is designed and delivered by the Tribal Nation it represents. This Native-ownership model allows NACT to support the economic growth of Native American businesses and entrepreneurs and provide supplemental employment opportunities in Indigenous communities. 

NDNTA has prepared for tribally-owned tour packages and implemented tour operations infrastructure under NDNTA by contracting a part-time tour operations contractor and working closely with the George Washington University International Institute of Tourism Studies (GW IITS) for technical assistance.  The GW team has worked side-by-side with NDNTA’s tour operations contractor, Alicia Hegland-Thorpe, to develop tour operations procedures, a booking website, tour operator brand identity, and undertake a tour test in August of 2021

“This tour test marks an important milestone for NDNTA on its path to bring authentic Native American experiences to visitors,” says Darian Morsette, President of the North Dakota Native Tourism Alliance.  “We are committed to bringing Native American-owned tours to market so that our culture and history can be shared in our own voices.”

Lena Ross of America 4 You constructs a model earth lodge during the Native American Cultural Tour Test at Mandan Hidatsa Arikara Nation, North Dakota, August 2021

To prepare for the tour test, the Three Affiliated Tribes of the Fort Berthold Reservation (MHA), Spirit Lake Nation, and Standing Rock Sioux Tribe each put together an overnight tour package highlighting the cultural heritage of their respective nations. Highlights of the week-long tour test attended by the GW team, tour operators, and state tourism representatives included a Native American dance performance and a traditional meal in an Earth Lodge at MHA; a guided tour of the Fort Totten Historic site, which is also a former Native American residential school on the Spirit Lake Nation; the Fort Yates Powwow; and an Indian Relay race and storytelling at Standing Rock Sioux Tribe.

(Left) Lonna Street performs a traditional dance during the Native American Cultural Tour Test at White Horse Hill National Game Preserve, Spirit Lake Nation, North Dakota, August 2021; (Middle) The tour group learns about Fort Totten history as an Indian boarding school during the Native American Cultural Tour Test at Spirit Lake Nation, North Dakota, August 2021; (Right) Elder Louie Garcia, explains the significance of Devil’s Heart Butte during the Native American Cultural Tour Test at Spirit Lake Nation, North Dakota, August 2021

“This is a remarkable achievement, as all North Dakota Tribes have worked together through the North Dakota Native Tourism Alliance to develop and complete our tour packages with the assistance of George Washington University and Native American Cultural Tours,” said Douglas Sevingy, Director of Tourism for Spirit Lake Nation. 

These tours will present an opportunity for our guests to actually see our people and our cultural ways, along with our customs, traditional food and regalia of each North Dakota Tribal Nation.”

About the NDNTA: NDNTA is a non-profit coalition representing the tourism interests of the five nations of North Dakota: Spirit Lake Nation, Standing Rock Sioux Tribe, Three Affiliated Tribes of the Fort Berthold Reservation, Sisseton Wahpeton Oyate, and the Turtle Mountain Band of Chippewa Indians. Started in 2016, the NDNTA’s mission is to protect, promote, preserve, and educate the world about the culture, history and environment of our sovereign nations. 

Caption for Banner Photo: MHA Tourism’s Jason Morsette discusses the impacts of the Garrison Dam during the Native American Cultural Tour Test at Crow Flies High Butte, Mandan Hidatsa Arikara Nation, North Dakota, August 2021

Efforts are underway to ensure the inclusion of Native American communities in South Dakota tourism through the launch of the Native American Tourism Development and Management Plan, 2020-2025, South Dakota. This  is one of the first initiatives of its kind under the Native American Tourism and Improving Visitor Experience (NATIVE) Act and was unveiled at an event held on August 26, 2021, at the Journey Museum in Rapid City, South Dakota.

In her virtual address to the audience, Denise Edwards, Acting Director of the Office of Indian Economic Development, commended the group’s efforts. “One fact stands out: none of the progress would be happening without the commitment to do the work and to do the work together,” she said. “The South Dakota Native Tourism Alliance is one of the first in the nation to attract these funds and begin the South Dakota tourism development journey. What this group is pursuing is groundbreaking. Now the plan is made, tribally-driven tourism success is on the horizon.”

 Denise Edwards, Acting Director of the Office of Indian Economic Development

Under the new plan, the first alliance of its kind brings together nine federally-recognized tribal nations in South Dakota to form the South Dakota Native Tourism Alliance (SDNTA), a network of more than sixty organizations and local, state, and federal partners, working together to develop Native American tourism as a catalyst for economic growth. This tourism development initiative has been steered by the George Washington University International Institute of Tourism Studies in partnership with its South Dakota and federal agency partners including the Office of Indian Economic Development, U.S. Department of the Interior.

At the event, more than 100 stakeholders, including tribal leaders and tourism industry champions, celebrated the journey to date alongside presentations of tourism tactics which will be rolled out throughout the region over the next few months.

Tribal Nations in South Dakota are stewards of a diverse array of natural and cultural resources that offer untapped possibilities for tourism. However, these communities remain hidden gems despite the many recreational opportunities available—outdoor activities including hunting and fishing, rich cultural and sporting events such as wacipis, rodeos and fairs, and gaming opportunities.

“I think the South Dakota Native Tourism Alliance is a potential revenue source for our tribes, and it’s a way for our tribes to generate income, alleviate poverty, and help us to conserve our natural resources and culture,” said Dew Bad Warrior-Ganje, a member of the Cheyenne River Sioux Tribe and vice president of the Black Hills Pow Wow, who has been working closely with the GWU IITS team over the last three years.

(Left) Ira Taken Alive, Vice-Chairman, Standing Rock Sioux Tribe; (Center) Dew Bad Warrior, Event Coordinator and Vice President, Black Hills Powwow Association; (Right) Representative Tamara St. John, Event MC and District 1 Representative, South Dakota House of Representatives, Sisseton-Wahpeton Oyate

By 2025, the SDNTA envisions Tribal Nations actively working with industry, state, and federal partners to develop Native American tourism experiences that are attracting visitors, encouraging them to stay and experience more in Tribal Nations, and ultimately bolstering local economies and the well-being of Native American communities. 

The path forward for this initiative is for the SDNTA to implement the NATDMP with support from Tribal Nation Leadership, GW, the South Dakota Department of Tourism, and a range of industry partners across the state. SDNTA members hope this initiative can be a vehicle for the Oceti Sakowin (the Seven Council Fires) Oyate to enhance economic development through responsible tourism that promotes and maintains Lakota, Dakota, and Nakota values. “The idea is really that the tribal nations are working together to attract tourists and not going at it alone. Ensuring that there is this cross-cultural bridge occurring, and education occurring in tourism, along these trails and byways,” said Seleni Matus, director of the International Institute of Tourism Studies at George Washington University.

NETWORK TO BE ENDORSED BY KATHRYN ISOM-CLAUSE, U.S. DEPARTMENT OF THE INTERIOR DEPUTY ASSISTANT SECRETARY OF INDIAN AFFAIRS IN SPEECH AT 2:00 PM ET TODAY, OCTOBER 6, 2021

The Indigenous Tourism Collaborative of the Americas (ITCA) today announces the launch of an industry network of nearly 100 Indigenous and industry organizations and leaders that will work together to support sustainable Indigenous tourism development across the American continents. The new network will be endorsed by Kathryn Isom-Clause, Deputy Assistant Secretary of Indian Affairs for the U.S. Department of Interior, in her remarks to be given virtually today at 2:00 p.m. EDT to the XXV Inter-American Congress of Ministers & High-Level Authorities of Tourism meeting organized by the Organization of American States and hosted by the nation of Paraguay on Wednesday, October 6, 2021.

The Live Stream can be viewed by clicking the button below.

 

An official unveiling of the network will take place Monday, October 11, 2021, at a virtual event beginning with a highly topical roundtable discussion focusing on “Tourism Recovery and Indigenous Resilience in Uncertain Times,” featuring several leading voices in Indigenous tourism development from across the Americas. The event will also encourage sign-on to the ITCA Partner Pledge, as an affirmation of commitment to actively support the launch of this movement to promote responsible Indigenous tourism across the Americas.

In October 2020, the Organization of American States and the George Washington University International Institute of Tourism Studies in partnership with the Office of Indian Economic Development at the United States Department of the Interior hosted the first-ever Indigenous Tourism Forum of the Americas that brought together more than 250 Indigenous tourism organizations, travel companies, and representatives of governments, nonprofits, and academia to discuss the development challenges that Indigenous people face and the role of tourism in driving sustainable economic development. 

Join us on the ground floor of this evolution in travel, supporting your Indigenous communities and tourism industry leaders to create a new tourism network of strength, knowledge, and vision. As Indigenous tourism continues to face one of its greatest challenges with the COVID-19 pandemic, let us work together to reconstruct and rebuild a prosperous and resilient Indigenous tourism economy.

Kathryn Isom-Clause

Deputy Assistant Secretary of Indian Affairs, U.S. Department of the Interior

That event inspired a network of nearly 100 Indigenous leaders and leading organizations and public and private industry champions to join forces to create a hemispheric Collaborative that is committed to addressing some of the most pressing issues needed to assist Indigenous communities and tourism to build back stronger. The newly formed ITCA will provide a platform for community leaders, policymakers, and business owners to share their experiences, to learn from one another, to take collective action, and to better understand how to promote change through tourism without compromising their own cultural values.

The ITCA network will set out to steer the growing traveler interest in authentic experiences that provide meaningful connections, particularly with people from other cultures. Indigenous tourism across the Americas offers communities an opportunity to generate income, alleviate poverty, increase access to healthcare and education, and conserve cultural and natural resources.

“Digitalization” was already a buzzword in tourism before the COVID-19 global health pandemic began in 2020, but the topic has since taken on new life as destinations and businesses develop and implement recovery strategies. In a recent survey by Skift of more than 1,000 tourism industry leaders, just over 80% said that they considered digital transformation strategies much more important or somewhat more important in light of COVID-19. The shift to digital is no longer simply helpful, but a requirement to remain competitive as travel rebounds.  

For many tourism stakeholders in the Caribbean, digital transformation was not a top priority prior to the pandemic. According to Faye Gill, Director of Membership Services for the Caribbean Tourism Organization (CTO), “As we recover and evolve from the impacts the pandemic has had on tourism in the Caribbean, we have identified the need for small, medium and even micro- tourism enterprises to leverage training and tools that can help them to capitalize on the efficiencies gained from implementing online processes, and systems, which can ultimately improve their ability to effectively compete in today’s dynamic environment.” 

To address these challenges head on, CTO partnered with George Washington University’s International Institute of Tourism Studies (GW IITS) to develop a set of resources that would address the urgent need for digital transformation. The project was led by two recent George Washington University Master of Tourism (MTA) alumni, Beth Wright and Monica Schmidt. The recent graduates took part in GW MTA’s consulting project in the summer of 2020, working with a small team of students to develop COVID-19 recovery and resiliency strategies for the Belize Ministry of Tourism & Diaspora Relations. Following the success of the student consulting project, the two drew upon their learning from their capstone project to develop digital capacity building resources at a wider scale for the Caribbean.

The outcome of the GW and CTO partnership, which took place in the spring of 2021, was the delivery of two new, ready-to-use, resources: 1) a tourism research dashboard for tourism destinations, to aid in the rapid dissemination of data digitally, and 2) a digital capacity building toolkit for small to medium-sized tourism enterprises. Both tools focus on practical frameworks and resources for destination managers and tourism business owners and operators to rebuild their online presence and communications that allows them to compete on the global tourism scale.

The COVID-19 pandemic has spurred new opportunities for graduate level university programs to tangibly contribute to real-world solutions.

The COVID-19 pandemic has spurred new opportunities for graduate level university programs to tangibly contribute to real-world solutions. The hands-on graduate consulting projects, as part of the MTA program, are a successful model for strategic partnerships between higher education institutions and regional development organizations that can result in meaningful and timely outcomes. Focusing on scaling these resources further, GW IITS and the CTO will be rolling out more training and mentoring opportunities for tourism businesses in the Caribbean in the coming months. 

To watch a recording of the workshop led by Beth and Monica outlining the resources they developed, click here.

The Digital Toolkit for Tourism Businesses can be downloaded at: https://www.onecaribbean.org/resources/digital-tourism-toolkit/

The GW International Institute of Tourism Studies has been supporting Native American inclusion in the tourism industry for more than five years. We believe that tourism provides a promising approach to sustainable development—a way for Native American communities to generate income, alleviate poverty, increase access to healthcare and education, and conserve their cultural and natural resources. As part of this work, we are helping Tribal Nations in the Dakotas develop regional networks through which Tribal leaders can foster ongoing dialogue, exchange ideas and resources, tackle shared challenges and work together to leverage tourism development for sustainable economic growth. These efforts are made possible by support from the Office of Indian Energy and Economic Development at the Department of the Interior. To celebrate National Travel and Tourism Week, this blog features our work in South Dakota, which is fostering greater diversity and inclusion in the tourism industry.

Tribal Nations in South Dakota are stewards of a diverse array of natural and cultural resources that offer untapped possibilities for tourism. While South Dakota welcomed 14.5 million visitors in 2019, who contributed $2.75 billion to the state’s GDP, there is no meaningful connectivity of tourism flows occurring between Native American communities and tourists who visit the major attractions in and around the Black Hills region, Badlands National Park and Sioux Falls. 

 

To address this challenge, we have been working over the past year and a half with the nine federally recognized Tribal Nations in South Dakota (also known as the Očhéthi Šakówiŋ or “Seven Council Fires”) to assess the potential for native tourism. This process has led to the creation of the South Dakota Native Tourism Alliance (SDNTA), an ad hoc network of representatives from the South Dakota Tribal Nations, and local, state, and federal partners. By 2025, the SDNTA envisions tribal governments actively working with industry and state and federal partners to develop Native American tourism experiences that attract visitors, encouraging them to stay and experience more in Native American communities, ultimately bolstering local economies and the well-being of local communities. 

 

The SDNTA has developed a five-year regional tourism plan, the Native American Tourism Development and Management Plan: South Dakota 2020–2025, which outlines a shared vision, goals, strategies and priority initiatives for cultural tourism development with an emphasis on resilience and recovery after the COVID-19 pandemic. The SDNTA is already implementing several priority projects, such as a visitor etiquette guide, that are outlined in the tourism plan. The SDNTA’s steady progress demonstrates the organization’s resilience during this unprecedented time.  

We have also been working with Native American entrepreneurs to help them remain viable during the COVID-19 pandemic by providing training and mentorship aimed at developing and launching virtual tourism experiences. One of our pilot participants was Bonnie LeBeaux (Navajo and Lakota), who resides on the Cheyenne River Reservation in South Dakota. Bonnie offers a virtual tour of the traditional textiles given to mark milestones and show appreciation and gratitude. “I am just so grateful for this opportunity with the mentors and being invited into a training like this,” LeBeaux said. “I would have never done it on my own. Everybody was just so helpful and giving of their time and their talents and they just made this experience come to life.”

Bonnie is the second of five entrepreneurs who went through the training to launch her Online Experience on Airbnb. You can learn more about Bonnie’s tour and book it here.

Other tourism entrepreneurs who went through the training have created educational videos showcasing their culture. In this video, Guss and Tianna Yellow Hair of the Oglala Sioux Tribe share the history of parfleche art and explain its significance in Lakota culture. This father-daughter are partners in Tatanka Rez Tours, which is one of the very few Native American tour operators in South Dakota. 

Even though most Tribal Nations in South Dakota remain closed to outsiders for now, the virus won’t last forever. As the world recovers from this pandemic, Tribal Nations will reopen and visitors will begin to explore new places and seek inspiration in new connections—with people, nature, and culture. We hope that you will consider visiting the less explored, off the beaten path Native American communities in South Dakota when it is safe to do so.

 

Cover photo source: the South Dakota Department of Tourism

Today, Indigenous women in tourism must push past barriers such as access to loans and capital, lack of education and a lack of representation in the tourism industry. Despite these obstacles, a significant number of Indigenous women are demonstrating resilience and determination with their individual stories of entrepreneurship. Indigenous women entrepreneurs contribute to sustainable development by improving the living conditions for their families, upholding the traditions of their communities, and creating economic independence and work opportunities for themselves.

In celebration of International Women’s Day 2021, the Indigenous Tourism Collaborative of the Americas (ITCA) brought together Indigenous women heading up successful tourism social enterprises throughout the Americas for a virtual hour-long discussion, covering topics ranging from what a typical day on the job looks like to the most pressing challenges they’ve faced in starting tourism enterprises. The roundtable discussion, “Indigenous Women Entrepreneurs in Tourism” was a part of the George Washington University School of Business Women’s Entrepreneurial Leadership Impact Conference held on March 8.

Joining the panel discussion were: 

  • Uhwanie Martinez, Owner and Manager, Palmento Grove Eco-cultural and Fishing Institute, Belize
  • Olivia Rose Williamson, Founder of Indian Battle Tours, United States
  • Graciela Coy, Director, Ak’ Tenamit, Guatemala
  • Teresa Ryder, Director of Business Development, Indigenous Tourism Association of Canada
  • Moderator: Seleni Matus, Executive Director of the International Institute of Tourism Studies at GWU and a member of the ITCA Steering Committee 

In a Q&A style session, panelists responded thoughtfully to questions posed by the event moderator. A snapshot of the discussion is provided below. A recording of the event is also available here.

What does a typical day look like for you?

The day begins by summoning ancestors to self-realize, then moves into logistics and what I want to achieve. Then, the day starts at Palmento Grove, incorporating farming and culture in learning. The tourism component is serving customers for the day and working to make a difference in Indigenous communities in Belize.

Uhwanie Martinez

Owner and Manager, Palmento Grove Eco-cultural and Fishing Institute, Belize

A day with Indian Battle Tours looks like interacting with customers, meeting them at designated battle sites, and sharing history and culture. Since COVID-19, I (have) learned how to interact online, (creating) Airbnb experiences, and I interact in that way. It usually takes an hour before the tour to get dressed, and I also prepare by learning the history of the battlefields.

Olivia Rose Williamson

Founder, Indian Battle Tours, United States

I work with the Maya and Indigenous communities along the Caribbean coast in Guatemala to help support community tourism development, and I am also the President of a regional community tourism alliance that spans the Maya Caribbean in Guatemala and Honduras and is focused on developing sustainable tourism.

Graciela Coy

Director, Ak'Tenamit, Guatemala

Pre-Covid, I did not spend much time in my territory, (but) worked with provincial and territorial organizations to build tourism from the grassroots level, developing support and toolkits throughout the country. Since Covid-19, I have been working virtually to connect with communities across the country. 

Teresa Ryder

Director of Business Development, Indigenous Tourism Association of Canada

What are some of the most difficult challenges in starting and growing social enterprises?

At the national level, there is no framework to support Indigenous women [in Belize]. We need improvement in tourism training and entrepreneurship for women. The challenge is knowing yourself and where you come from before giving of yourself and working to be meaningful and impactful. This is very challenging and women need to find mentors to help assist. There is a need for a community support network for women to know they can be catalysts for change.

Uhwanie Martinez

Owner and Manager, Palmento Grove Eco-cultural and Fishing Institute, Belize

There is a lack of resources in Indian Country–revenue or capital for women. Montana has a grant available for small business: $14k for Indigenous enterprises, but not every state does this and they should for Indians around the country.

Olivia Rose Williamson

Founder, Indian Battle Tours, United States

The lack of access to economic resources and management has been challenging. Women are also very affected by the pandemic; businesses have been closed for a long time. Protocols are now being implemented, but there is a need for training and equipment for preventing the spread of COVID-19. Women need investment and revenue following COVID closings.

Graciela Coy

Director, Ak'Tenamit, Guatemala

Pre-Covid, I did not spend much time in my territory, (but) worked with provincial and territorial organizations to build tourism from the grassroots level, developing support and toolkits throughout the country. Since Covid-19, I have been working virtually to connect with communities across the country. 

Teresa Ryder

Director of Business Development, Indigenous Tourism Association of Canada

How have you overcome these challenges?

When I started in tourism, I attended one of AIANTA’s American Indian Tourism Conference that pushed partnership with other businesses and building networks, so I continued trying to develop partnerships. I faced backlash and lack of interest and someone trying to shut my business down (even though the land being fought over was my ancestral land). But I continue telling myself that I own the land and have to keep going and remembering that.

Olivia Rose Williamson

Founder, Indian Battle Tours, United States

I have been reflecting on women entrepreneurs and celebrating diversity in Canada. In selling Indigenous tourism experiences, I advise that an Indigenous perspective is layering on the experience because it’s focusing on the whole story. I suggest looking into using social media to share and highlight unique stories, and overcome challenges in this way–by developing tools and celebrating success.

Teresa Ryder

Director of Business Development, Indigenous Tourism Association of Canada

In playing so many roles in educating Indigenous youth in tourism, having restaurants, gift shops, and accommodations, how do you see the values of your story integrated into what you are doing at different levels? 

It was very important for me to have my Maya heritage be known and to integrate community and cultural diversity in all that I do, to incorporate protection of our lands and protected areas in our work, and to share the richness of our culture. I work as an organization leader and founding member; it’s important that I manage the whole organization based on these values.

Graciela Coy

Director, Ak'Tenamit, Guatemala

Similarly, how do you see the values of your story integrated into what you are doing at different levels?

It centers back on the reality of being Indigenous women. Cultural tourism that is authentic is never just for money; there is a deeper purpose in sharing culture and richness with the world. There is so much value in our lives as Indigenous people that so many forces are trying to silence. My uniqueness is using my role and feminine energy to encourage people around me to love who they are and preserve Indigenous culture and appreciating who I am as Garifuna whose ancestors have fought centuries to keep my culture alive in the Caribbean. I leave conferences with a notion of partnership and phantom energy, and it drives it home that it’s important to stay true to self and share my truth and share this through tourism.”

Uhwanie Martinez

Owner and Manager, Palmento Grove Eco-cultural and Fishing Institute, Belize

In thinking about resilience, how would you define it and what advice would you give?

In Belize, there is a need for more unity and structure. We need organizations that recognize Indigenous entrepreneurs for financing, training in business literacy, and cultural training to make sure the superficial standpoint is not the primary motivator.

Uhwanie Martinez

Owner and Manager, Palmento Grove Eco-cultural and Fishing Institute, Belize

There are three aspects in Guatemala that are important for Indigenous women in order to develop their communities: have access to economic opportunities; education; have policies in place that recognize full participation of Indigenous women.”

Graciela Coy

Director, Ak'Tenamit, Guatemala

I think there is a grounding energy in being “of a place”. Fundamentally being Indigenous people and being grounded in that energy and place and knowing who you are and sharing this through your business and tourism aids in resilience. My advice would be that entrepreneurship is not for the faint of heart--there has to be a grittiness and determination to push through difficulties. Go back to the foundation that you are a good business grounded in your community and network of people. Stay centered on your community experience.

Teresa Ryder

Director of Business Development, Indigenous Tourism Association of Canada

Any further advice?

My advice is to do your best, stay with your purpose, become well-rooted, and you can endure the storms. Be purpose-driven, listen to the voice of your ancestors, and let them guide you. Indigenous tourism has to be balanced between capitalism and Indigenous values.

Uhwanie Martinez

Owner and Manager, Palmento Grove Eco-cultural and Fishing Institute, Belize

My advice is to develop a business plan, then go to government or state or provincial resources to develop an LLC. Depending on what you want to do for your business, make sure you are investing in your business. Keep going one step at a time, do not get overwhelmed, and just be patient.

Olivia Rose Williamson

Founder, Indian Battle Tours, United States

In Canada, there is a checklist that is recommended to follow to figure out what is relevant in regulations. Know what your skill set is and develop that space. You don’t have to do everything for Indigenous people, just tell your story.

Teresa Ryder

Director of Business Development, Indigenous Tourism Association of Canada

A New Collaborative Network Takes Shape

The first-ever indigenous Tourism Forum of the Americas, held October 12-16, invited speakers and leaders to explore the significance of Indigenous tourism in the Americas, the impacts of COVID-19 on Indigenous tourism, and how to recover and prosper in the aftermath.  

Before the spread of COVID-19, tourism was providing a very promising approach to sustainable development in Indigenous communities—to generate income, alleviate poverty, increase access to healthcare and education, and conserve cultural and natural resources.

Even as COVID-19 continues to ravage tourism and hospitality economies, thought leaders in the Americas have turned their attention to the future, to recovery and rebuilding.

Ancient Indigenous communities gained resilience and strength through exchanged knowledge and shared goods, ensuring peace and prosperity and empowering Indigenous people to determine their own fates and futures. We at the George Washington University International Institute of Tourism Studies (GW IITS) brought two other institutions with overlapping Indigenous missions together in 2019 to explore how ancient networks throughout the Americas could be re-imagined to empower Indigenous tourism.  

The original Indigenous Tourism Forum of the Americas was planned as an in-person event to be held in the spring of 2020 in New Mexico, and then COVID-19 struck. Pivoting, the GW IITS and the Organization of American States (OAS), in collaboration with the U.S. Bureau of Indian Affairs (BIA), held a webinar to discuss the impacts of COVID-19 on Indigenous tourism and what could be done to mitigate them. The main takeaway was the need for stronger communication, networking and recovery planning. 

Inspired by these results, the three organizing entities—led by faculty and students of GW IITS—became the driving force behind a forum held in October, a virtual gathering of Indigenous tourism leaders and tourism industry leaders from across the Americas—Canada, USA, Central America, South America and the Caribbean.  

More than 230 participants came together to explore many vital topics, including a collaborative network that could attract attention, support, research, and commerce to sustain economic recovery for Indigenous communities engaged in tourism through and beyond  COVID-19. Participants engaged enthusiastically in the Forum’s deep and wide program—

  • Each day included inspiring keynote addresses. We heard from Governor of Acoma Pueblo Brian Vallo, who has been a friend of cultural tourism for decades; the chef and TV personality Loretta Barrett Oden, with a message about the centrality and importance of food in tourism; CEO of Indigenous Tourism Ontario Kevin Eshkawkogan gave a presentation on strategic tourism planning; and Pilar Montesino Cusiyupanqui reinforced the importance of collaboration as President of the Regional Network of Community Tourism (Peru).
  • More than 30 Indigenous tourism practitioner panelists, including the current President of the National Congress of American Indians, discussed economic recovery, tourism planning and development, protecting intellectual and cultural property, and feasible visitor experiences post-COVID-19. For notable quotes from speakers and organizers, click here
  • Panels were moderated by editors and writers from Indigenous and national media, including National Public Radio, Indian Country Today, National Geographic Traveler, and Skift.
  • High level participation included ministerial, federal and state and tribal government leaders from Mexico, the United States, Dominica, Panama, Peru, Ecuador and El Salvador with messages of support for Indigenous tourism.
  • Also outstanding were the number of sustainable tourism guideline presentations. They included global good practice (Planeterra, G Adventures, GWU), community-based rural tourism (OAS), Reconciliation Action (Intrepid Travel and Australia), Indigenous tourism (UNWTO and World Indigenous Tourism Alliance), and authentic Indigenous experiences (Indigenous Tourism Association of Canada).
  • With an emphasis on the need to leverage technology during COVID-19, destinations across the Americas presented entertaining, informational video tours.
  • Key to the recovery going forward, there was a gathering of new advisors to the collaborative made up of Indigenous tourism leaders and tourism industry leaders to discuss challenges and opportunities of a COVID-19 and post-COVID-19 environment.

GW IITS looks forward to continuing to work with OAS and BIA to build on this very strong beginning. The collaborative network’s aspirations—led by GW, OAS and BIA—are worthy of investment: thriving Indigenous tourism communities through increased knowledge and capacity, leaders valuing their contributions and supporting their development, and visitors from across the globe able to experience the wonders of Indigenous lands and life. 

To listen to excerpts from speakers and organizers, please subscribe to the Indigenous Tourism Forum of the Americas on Youtube.

The first-ever Indigenous Tourism Forum of the Americas kicked off on Indigenous People’s Day and brought together key leaders and stakeholders in the development and promotion of Indigenous Tourism across the Americas. Though our speakers and 241 attendees connected online instead of in-person, the dialogue, engagement, and passion for sustainable tourism development in Indigenous communities was palpable.

With many talented and experienced speakers present, several well-articulated key themes emerged from the conference.

THE POWER AND IMPORTANCE OF INDIGENOUS TOURISM

Resilience, Leadership, and Reframing the Conversation Around Indigenous Tourism

Seleni Matus, Executive Director, George Washington University International Institute of Tourism Studies

"COVID has called on all of us to draw on our resources for resilience. Who embodies this quality more than Indigenous people? Despite the odds, here you are to tell and share your stories, to teach, to learn, to listen and ultimately, to lead.  We have new opportunities to reframe the conversation around Indigenous development and tourism."

Tourism as a Form of Intellectual Empowerment

Mark Cruz (Klamath), Deputy Assistant Secretary Policy & Economic Development, Office of Indian Affairs, U.S. Department of the Interior

"We as Indigenous people have our own stories, art, foods and histories. Through tourism we are able to share aspects of our culture and to do so on our own terms."

Indigenous Tourism will be Key in Mexico’s Recovery

Honorable Miguel Torruco, Secretary of Tourism, Secretariat of Tourism, Mexico and Chair, Inter-American Committee on Tourism (CITUR), Organization of American States

"Mexico has a historic opportunity to dignify their Indigenous communities that for a long time have been outsiders in the national development and quality of life. After COVID, tourists will prefer to visit smaller areas with nature. As the historic guardians of our mother earth, Indigenous people will play a key role in reactivation of tourism in Mexico and in the world."

Indigenous Tourism Engages Visitors on a Fundamental Level 

Brian Vallo, Governor, Pueblo of Acoma, New Mexico, USA

"Tourism engages people. It also connects us to the places and spaces that make up the cultural fabric of our Mother Earth. It is no surprise that Indigenous peoples of the world are engaged in this industry. After all we know the history, we know the landscape and many of the cultural attractions remain a part of our own connections in this time."

Food is Life: Indigenous Cuisine Anchors Indigenous Tourism

Loretta Barrett Oden (Potawatomi), Host of Seasoned with Spirit, USA

"Food is the key to who we are as Indigenous people. Food connects us to our trade roots, in our stories, songs and ceremonies."

KEYS TO SUCCESS FOR INDIGENOUS TOURISM 

Taking Ownership of Tourism Enterprise

Ben Sherman (Oglala Lakota Sioux), Chairman, World Indigenous Tourism Alliance, USA

"It is extremely important that indigenous people have ownership of the tourism enterprise. We have seen foreign owners who have taken the profits for themselves. Then, Indigenous people must develop their own knowledge base of tourism and business."

Tourists Want Indigenous Tourism but Research and Resources are Lacking

Keith Henry (Métis), President and Chief Executive Officer, Indigenous Tourism Association of Canada, CanadaImage

"We know visitors want Indigenous Tourism. It is as high as one in three visitors asking (for) Indigenous tourism. But in our country, there is a disparity between the visitor demand and the resources invested in Indigenous tourism. There is just not enough research done on Indigenous tourism and policymakers don’t want to invest in this research, and they support what they know how to support."

By, Not About: Owning the Narrative to Develop Authentic Experiences

Teresa Ryder (Musqueam), Director of Business Development, Canada, Indigenous Tourism Association of Canada

"Indigenous tourism is BY Indigenous Peoples, not about Indigenous Peoples. It is a first-person perspective as an Indigenous person and that is what the tourist is looking for as well. Authenticity and a first-hand perspective, ownership of the narrative, personal connection, unique experiences and positive economic benefit are key to developing authentic Indigenous tourism experiences. "

Tips for Growing Indigenous Tourism

Kevin Eshkawkogan (Anishnabek), President and Chief Executive Officer, Indigenous Tourism Ontario, Canada

Pillars of Tourism

"Build your tourism in four directions or four pillars. Those pillars are cultural integrity guidelines, marketing and branding, product development, and labor support and training. You need to build on all four of those elements to build the industry in whatever region you are in. We also needed different partners supporting us like Indigenous tourism businesses."

Four Tips
  • Tell your story on your terms. We are the messengers and we are the ones who have been living on this land for thousands of years. 
  • We need to rely on industry experts. We can’t do this alone. Whether they are Indigenous or non-Indigenous, we need to work with them. People want to help us.  
  • Be a good neighbor. Look at our neighbors and see who their needs and wants are. We might be able to offer something complimentary. Tourism is not meant to be done alone.
  • Collaborate, collaborate, collaborate. We need to work with whoever is willing to help us advance our agenda. It needs to be done on our terms in a mutually beneficial way.

RESILIENCE AND RECOVERY IN THE FACE OF COVID-19

Travel Trends Provide Opportunities for Indigenous Communities 

Keith Henry (Métis), President and Chief Executive Officer, Indigenous Tourism Association of Canada, CanadaImage

"Instead of focusing on where to go in 2021, we’re focusing on how we want to travel in 2021. We’ve identified five key trends that we foresee for next year. These trends present a great opportunity for Indigenous Tourism in many communities."  

Key Trends
  • People want to go slower and have more immersive trips. They will be taking in fewer destinations and spending more time in each destination. 
  • People want to go to the wild away from large urban city centers and go into the countryside and in nature. Many of the Indigenous communities we work with are located in remote destinations so we think that is another opportunity. 
  • People will want to go on human-powered activities like trekking and biking.  
  • Next is regenerative travel. It is not just about going to a destination and making sure we don’t have a negative impact, but we are making sure we have a positive impact. 
  • Above everything, safety is a top priority.

Pivot in the Face of Adversity

Carla George (Squamish), Council Member, Squamish Nation, Canada

"When COVID-19 hit, Squamish Lil'wat Cultural Center staff decided to pivot and look at regalia making, dances, and other activities. They were able to take a step back and think about how to improve our organization post-COVID."

Adapting National and State Protocols to Meet the Practical Needs of Indigenous People 

Roman Caamal Coh (Maya), President, Network of Community-Based Indigenous Tourism Businesses in Quintana Roo, Mexico

"We have created a semi-insular alliance to redesign our own safety and health protocols. The protocols that have come from the national or state level are very technical and it is hard for the community to implement them. So, we have redesigned them so they can be implemented in accordance with the new reality we are seeing.  The communities are working with partners like local leaders and academia to help implement these new protocols."

Supporting Indigenous Tourism Communities Now 

Carla James (Akawaio), Director, Guyana Tourism Authority, Guyana

"We are able to give support to Indigenous communities in the tourism value chain. That included helping them change their marketing messages to keep travelers informed on what they are doing and what is happening at their property. We have also provided training in  marketing, and more recently hygiene and sanitation protocols that were developed by the Guyana Tourism Authority and aligns with UNWTO protocols. We have also been able to provide small grants for businesses to acquire hygiene and sanitation supplies that are needed in preparation for reopening. "

Seizing Opportunities to Build Strength and Resilience

Honorable Morena Valdez, Minister of Tourism, Ministry of Tourism, El Salvador

 

"We're working on strengthening our institutional structure. We need to work alongside the Ministries of Culture to preserve the intangible culture like dance because we don't work in isolation. COVID-19 has given us the opportunity to strengthen our work on tourism with Indigenous governments, and we have a new plan."

For more information about the Indigenous Tourism Forum of the Americas, please visit the forum website and scroll down on the Home page to join the mailing list and stay up to date with news and events. Also, be sure to subscribe to the Indigenous Tourism Forum of the Americas Youtube channel where videos from the forum will be uploaded. 

Every year, students from the George Washington University Master of Tourism Administration program (MTA) spend two weeks over the summer working on consulting projects for a travel destination. They tackle real life tourism challenges and assist countries beyond the U.S. in their sustainable tourism development aspirations. 

Seleni Matus, Executive Director of GW International Institute of Tourism Studies explains: "the summer practicum provides MTA students with unique opportunities to apply theoretical knowledge and see for themselves the challenges and opportunities associated with sustainable tourism." Matus has organized and led the short-term study away programs with GW students in prior years to Italy, Indonesia, Mexico and Cuba.

In pandemic 2020, traveling was out of the question, so digital strategy, adaptation and resilience were required. GW students who would have been traveling to Kazakhstan for on-the-ground experience performed instead in the first-ever virtual summer practicum assisting the Belize Ministry of Tourism and the Grenada Tourism Authority with COVID-19 recovery planning efforts. 

By the time the international tourism consulting project began in May, tourism industries throughout the Caribbean were diligently preparing to begin reopening their borders, and there was an urgent need to help micro and small tourism businesses to prepare to reopen safely. To assist where Belize and Grenada most needed it, the students developed digital strategies for the most pressing needs. 

Prior to engaging with stakeholders, student teams conducted background research on their destinations and on global COVID-19 recovery best practices. Initial research done, the student teams proceeded to engage stakeholders virtually. They conducted surveys, business focus groups, and interviews with industry professionals.

The student teams created a COVID-19 Tourism Dashboard framework and a Digital Communications Toolkit for Tourism Businesses with specific advice for hoteliers. One of the team leaders, Monica Schmidt reflected, “Our team’s most significant contribution was initiating a deeper conversation around digital transformation for the Belize tourism sector.”

Reflections from other students on their experiences can be found here.

The challenges of conducting virtual practicums were real, but so were the students’ results, and the students’ products were very well-received.  Being inside a country you are trying to assist in its tourism development efforts has obvious advantages, but the GW MTA students working virtually created and developed digital strategies for Belize and Grenada that prove mastery of the virtual space can be just as useful.