Frequently Asked Questions (FAQs) about moving your face to face class online.
How long should I plan to teach online based on the present guidance?
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Until the end of the semester.
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The University will update its guidance periodically in light of the evolving situation and its impact on Summer and Fall 2020 coursework.
What do I do if I am encountering a problem with Blackboard?
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Email InstructionCore@gwu.edu or call GW IT at 202-994-4948
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Blackboard support is available 24/7
What do I do if I am encountering a problem with an academic technology tool (e.g. ECHO 360, Collaborate Ultra, Lecture Capture, etc.)?
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Email InstructionCore@gwu.edu or call the ITL at 202-994-0485
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We have technicians available to help you with your problem and/or walk you through the process so that you are functional.
Is there assistance available if I am encountering a problem while I am teaching?
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Yes, however, we are depending on your patience as we most likely will be responding to multiple instructors at any given time.
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Email InstructionCore@gwu.edu or call the ITL at 202-994-0485 for Instructional Technology Issues
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Call GW IT at 202-994-4948 for connectivity and functionality issues
What do I do to get the most expedient assistance to a problem I am having?
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Email InstructionCore@gwu.edu or call the ITL at 202-994-0485
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This email is managed from 9:00am to 10:00pm (Monday through Friday)
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Your request will be dispatched to an Instructional Core Professional. In most cases you can expect a response within a couple of hours.
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The Instructional Core has cross-trained an expanded response team to help you.
What do I do if I need to talk through a pedagogical problem I am having?
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Email InstructionCore@gwu.edu
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You will be connected with one of our Instructional Core professionals and/or paired with an expert online faculty member as part of our Peer-to-Peer Program. In GSEHD contact Lisa Stehman for assistance, lisastehman@gwu.edu
How do I conduct remote proctoring of a test or quiz?
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Use Respondus Monitor
