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electrician-499799_1920On Saturday November 28, network changes in Himmelfarb Library and Ross Hall will cause some computer systems and services to be unavailable intermittently from 9 a.m. to 9 p.m.  The affected services include:
  • Himmelfarb Library's website
  • WEPA printing
  • Internet access
  • Wireless network
  • Documents2Go, Interlibrary Loan, and Document Delivery

If you are working at a Himmelfarb Library or Ross Hall computer on Saturday during this time period, please save your work frequently to avoid loss of information if the computer suddenly goes down.

If the library's website is unavailable, you may use this abbreviated list of Himmelfarb electronic resources to access information.

Computer RepairGW network upgrades to increase security will occur on Saturday, May 23, 2015 from 6:00 pm to 12:00 am.  During this time, users may experience intermittent outages of both Internet access and the following services:

  • VPN
  • Blackboard
  • GW Google Mail Single Sign-On
  • GWeb
  • MyGW Portal

If you need additional information please consult the complete list of affected services or contact the Division of Information Technology at 202-994-GWIT (4948),  ithelp@gwu.edu or IT.GWU.EDU.

Technology assistance is available through the IT Support Center 24 hours a day. Additionally, technology assistance is available at Tech Commons located in the Lower Level of Gelman Library.

Image citation: ShellyS. (2008).  Computer Repair is a Dangerous Job; the Grim Reaper is Always Lurking [Online image].  Available at: https://www.flickr.com/photos/shellysblogger/3003799437/in/photostream/

Internet Splat MapGW has replaced the existing VPN (Virtual Private Network) access with a new VPN that launched today.  The VPN allows your computer to function as though it is on the GW campus and therefore allows you to access most databases, e-texts, and e-journals without additional logins. The new VPN should provide more stable access to Himmelfarb Library resources and is easy to use, but does represent a change in workflows for users.

Instructions for connection via the VPN (Recommended)

Installation

  1. Download and install the VPN client, Cisco AnyConnect.
  2. The first time you connect type go.vpn.gwu.edu into the box, then click Connect.
  3. Login to VPN with your GW NetID and password (the same login/password that you use for your GWMail or CMail).
  4. Access the Himmelfarb Library website again. You can now access databases, e-texts, and e-journals without any additional logins.

Connecting to the VPN

  1. On your computer, start the program Cisco AnyConnect then select the GW address (go.vpn.gwu.edu) and select Connect.
  2. Login to VPN with your GW NetID and password (the same login/password that you use for your GWMail or CMail).
  3. Additional information:

Himmelfarb Library's alternate means of off-campus access, WRLC Library Services login, will continue to function normally.  Instructions for both VPN and WRLC Library Services are available from Himmelfarb Library's Off-Campus Access instructions.

 

Image citation: Jurvetson, S. (2004) Internet splat map.  Retrieved December 22, 2014 from https://www.flickr.com/photos/jurvetson/916142/in/photostream/

 

gw1x

Update: GW1X wireless is restored with reduced capacity.  The Division of Information Technology (IT) is working to restore full capacity as quickly as possible.

A service outage is currently affecting GW1X wireless services. Users are currently unable to connect or log in to GW1X. The Division of Information Technology (IT) is aware of this issue and is working to resolve it as soon as possible; follow-up status updates will be provided when the outage is resolved. In the meantime, please visit http://itsupport.gwu.edu for more information.

Questions: For questions or to report any problems, please contact the Division of Information Technology at 202-994-GWIT (4948), ithelp@gwu.edu or http://itsupport.gwu.edu. Technology assistance is available through the IT Support Center 24 hours a day.

GW is committed to digital accessibility. If you experience a barrier that affects your ability to access content on this page, let us know via the Accessibility Feedback Form.