Navigating the healthcare insurance maze is a timely (and often stressful) process, but you don’t have to go it alone. GW employees and their families have access to Health Advocate, the nation’s leading independent healthcare advocacy and assistance company. Health Advocate’s team of trained Personal Health Advocates is skilled at working with healthcare providers and insurance plans to resolve complex clinical and administrative issues.
GW employees are automatically enrolled in Health Advocate at no cost, regardless of whether or not they participate in a university medical plan. Health Advocate is available to GW employees and their spouse/domestic partners, eligible dependents, parents and parents-in-law.
Gain free, one-on-one help from an industry expert who knows the ins and outs of the complex healthcare system. Health Advocate services include clinical support, help with administrative issues and answers to benefit questions.
Full-service clinical support:
- Explain diagnoses and treatment options
- Coordinate care for complex medical issues
- Coordinate the transfer of medical records, x-rays and lab results
- Research and locate best-in-class providers for second opinions
- Coordinate benefits between doctors and insurance companies
- Arrange for home care equipment following discharge from the hospital
- Estimate costs for medical procedures
Help with administrative issues:
- Untangle medical bills, uncover errors and negotiate fees
- Resolve insurance claims and billing issues
- Schedule tests and appointments
- Find the right doctors, hospitals and treatment centers
- Locate eldercare services and community resources
Answers to benefit questions:
- Explain benefits coverage
- Resolve errors with providers and health plans
- Resolve eligibility issues and benefit/claim denials
Did You Know? Health Advocate’s clinical team is comprised of nurses, nurse supervisors and medical directors.
Call Health Advocate at (866) 695-8622 or visit healthadvocate.com/gwu. Calls are unlimited and the service is available 24/7.
