2024

Published by stephanie.stinfort on May 21, 2024

Hip Hip Hooray, cheers for completing another successful spring semester! Let’s take a look at the Last Kudos before Summer break.

Jose Ventura for reinstalling a shower rod & installing a new paper toilet dispenser in a Potomac Hall bathroom: “The technician was extremely nice and fixed something else in the bathroom that I didn’t even request without me asking!”
Antoine Swilling for inspecting traps in a Burns Law office: “Tony went above and beyond with customer service. The pests ought to be afraid.”
Giovanny Ruiz for remounting a dislodged ventilation tube of a portable A/C unit: “The technician was excellent and did impressive work fixing my immediate problem.”
Souk Vongs for resetting a heat pump in a suite at innovation Hall: “Technician kept us informed on progress and checked back in after adjusting the temperature.”
Mohammed Siddique for providing cooling to a Mitchell Hall room where the thermostat was not turned on: ” The technician was a very friendly person. Thank you for the assistance.”

DSF Trainings: Asset Works Webinar and Health Privacy at GW

Published by stephanie.stinfort on May 20, 2024

Each week we’ll be sharing the upcoming training and professional development opportunities available here at GW.

Tuesday 5/28

Asset Works WEBINAR
Please join speakers Meghan Fitterer, Kyle Isenhour, James Wolf and Aaron Davis as they cover

Updates on the Facilities Services (Custodial) SIG
Issues solved and Enhancements, including:
- Payable and Receivable Lease
- Blanket Purchase Orders
- Vendor Part Profile
- Standard Data Connectors
- Error handling in ReADY
- Survey Enhancements
- and more

Fault Detection & Diagnostics
Visualize – GIS
Updated location for AiM Help Documentation

Time: 1pm-1:45pm
Location: Virtual

Thursday 5/30

Health Information Privacy Health Privacy at GW – What law applies?
The University maintains health information related to its students, employees and community members, either at the Student Health Center, in student records, in records maintained by the university clinics, or in human resource employment files. Whether these records are covered under FERPA or HIPAA, or in certain instances are not covered under any privacy law, can be a very confusing topic.

This workshop will provide an overview of the privacy of health information, aiming to clarify what information is covered by what law, when, and where.

Time: 11am-12pm
Location: Virtual

Five Star FixIt Reviews for 5/7/2024

Published by stephanie.stinfort on May 7, 2024

Blessed to work with the best of the best. How about a round of applause for this weeks’ Kudos recipients?

Joe Pack for repairing the BIG team’s cooler: ” When the BIG Team’s cooler on wheels suffered an immobilizing and urgent need for repair, Joe not only reassembled one of the tires but tightened up the whole wagon to make it more secure. We are so fortunate to have skilled and accommodating staff at the ready! Thanks, Joe.”
Mike Akyea for repairing several broken lights at Ross Hall: “Mike Akyea took the time to change not just one set of lights but all of the lights in the Dean’s Suite that were out. There were many more than I indicated on my request.”
Maurice Stewart for repairing a dresser drawer in a West Hall room: “The experience was very great overall! The technician was courteous and kind as well as efficient in fixing my drawer :)”
Chauncey Ervin for unclogging a Shenkman hall bathroom sink: “Great employee!!!!”
Wallace Vauss and Giovanny Ruiz for repairing a leak in at an SEH lab: “Any water in our laboratories that does not have an obvious source is very concerning and I believe warrants a quick response. Wallace and Giovanny responded very quickly to my FixIt request, which was very much appreciated. They were also very courteous, professional, thorough in their investigation, and helpful. “
Jodi Friedman for fixing a Mitchell Hall bathroom door: “Amazing job, super helpful and quick”
Christopher Gammon for adjusting a Dakota Hall thermostat: “Technician was great and kept me updated through call and text!”

DSF Trainings: Procurement 101 Training and GW’s Privacy of Personal Information Policy

Published by stephanie.stinfort on April 29, 2024

Each week we’ll be sharing the upcoming training and professional development opportunities available here at GW.

Wednesday 5/15

Procurement 101 Training
This training is open to all team members involved in purchasing activities who can create or approve requisitions in EAS/Oracle or use the Gatekeeper contract management system. The training is designed to benefit new and experienced personnel.

In these Procurement 101 sessions, you will:

Gain a deeper understanding of the procurement process, compliance guidelines, and effective routing process
Understand the importance of strategic sourcing and vendor management
Explore our procurement tools and resources for efficiency

Time: 10am-11pm
Location: Virtual

Thursday 5/16

GW’s Privacy of Personal Information Policy What does it mean and who should comply with it
GW’s Privacy of Personal Information Policy is applicable to all members of the university community who collect, access, store and manage the personal information of individuals, on behalf of the university.This workshop will provide GW staff and faculty with an overview of this policy, and of the university’s privacy and data protection requirements, processes and procedures covering the collection, access and use of personal data.

Time: 11am-12pm
Location: Virtual

Five Star FixIt for 4/29/2024

Published by stephanie.stinfort on April 29, 2024

Hip Hip Hooray! Three cheers for this weeks Kudos Recipients!!!

Terrence Bell and Jose Avila for resetting the key code and programming for a lock at 2147 F St: “It was a true pleasure to meet Terence. He has helped me on the phone in the past and with this. And it was a pleasure to meet Jose. They took care of our locks with quick ease and caught the need for a battery on one. Terrence took time to explain being sure that I the updated information. Many thanks to both.”
Jose Ventura for repairing a window at 609 21st St: “thank you!!!!!!!”
Tony Standard for fixing a clogged toilet at Gelman Library: “I am always very pleased with the services that are provided by the outstanding fix it team.”
Jeffrey Kinard for responding to a mildew ticket at West Hall: “I really appreciate how even though I didn’t request it, they noticed how old and dirty the shower head was and they replaced it.”
Jose Ventura for repairing a wall at Building JJ: “Repair guy did a great job”
Touraj Jabbari for repairing a wall and performing a paint job at Shenkman Hall: ” To the Fixit person who fixed our walls, You are a literal angel. Not only did you fix the spots that I had noticed, but you also pulled all the furniture away from the walls and fixed all the spots you thought needed fixing. Furthermore, I had forgotten to take a frame down from the wall (in fear of it getting painted on), but you very carefully fixed the spot next to the frame without getting any paint on it. That frame was really important to me, so it meant a lot to see that you took care to avoid it. Anyways, you are a wonderful person and you probably saved me from having to pay a bunch of money for paint peeling that I didn’t cause, so thank you. Hugs and kisses, Shenkman 504.

DSF Training: Privacy 101 – What every GW employee should know about Privacy

Published by stephanie.stinfort on April 24, 2024

Each week we’ll be sharing the upcoming training and professional development opportunities available here at GW.

Thursday 4/25

Privacy 101 – What every GW employee should know about Privacy
Join the GW Privacy Office and learn more about the importance of protecting the privacy of personal information of our community members.

This webinar will cover topics such as:

Defining Personally Identifiable Information (PII) or personal data
Applicable privacy laws and individuals’ privacy rights
The universtity’s Personal Information and Privacy Policy
The importance of reporting any actual or suspectedincident involving personal information of individuals.

You will leave this webinar with a stronger understanding of your role and responsibilities in protecting the privacy of those whose personal data you are collecting, accessing and/or managing on behalf of the university.

Time: 11am-12pm
Location: Virtual

Five Star FixIt Reviews 4/22/2024

Published by stephanie.stinfort on April 22, 2024

What better way to start the week than with a round of Kudos!

Thomas Queen for fixing a clogged shower drain: “He fixed my issue”
Chauncey Ervin for unclogging a a Shenkman Hall Sink: “The men that came to help were so helpful and super kind!”
Chauncey Ervin for unclogging a Madison Hall Shower drain: “He was the BEST!!!! Super funny and lighthearted about the situation, prompt and amazing”
William Vigil for repairing a bed frame at West Hall: “The service was very quick!”
Chauncey Ervin for fixing a malfunctioning toilet at Dakota Hall: “He was awesome. I was in-class sent me a text message showing me the fixed problem and even left me a sweet message.”
Nestor Fuentes for unclogging a bathtub drain at International House: “Dude was so awesome, fast, kind, and overall amazing”
Yared Yirgu for bringing heat back to a cold Ross classroom: “Yared is incredible quick to respond, friendly, and professional”
Miguel Alvarez for providing A/C to a warm Rome Hall Classroom: “I like that fact that even though we go through the same issues the technicians are always helpful to us. Thank you.”

DSF Trainings: FERPA workshop for GW staff and faculty and Privacy 101

Published by stephanie.stinfort on April 16, 2024

Each week we’ll be sharing the upcoming training and professional development opportunities available here at GW.

Thursday 4/18

FERPA workshop for GW staff and faculty
This interactive workshop will address FERPA basics and explore requirements for the protection of student records, when those records may be shared, and discuss some of the applicable exceptions to the FERPA requirement for consent.

GW staff and faculty members are encouraged to submit their questions via the event’s registration survey.

Time: 11am-12pm
Location: Virtual

Thursday 4/25

Defining Personally Identifiable Information (PII) or personal data
Applicable privacy laws and individuals’ privacy rights
The universtity’s Personal Information and Privacy Policy
The importance of reporting any actual or suspectedincident involving personal information of individuals.

Time: 11am-12pm
Location: Virtual

Want Proof Zones Work? We’ve Got the Numbers.

Published by Costanzo on April 11, 2024

It was just a little over two years ago that FPCM switched from shops to zones and we’re frequently asked how that’s going. Well we don’t want to lie. It’s not going well.

It’s going great.

Since making the change, the average number of days needed to complete a ticket has shrunk dramatically. We’ve gone from 10.6 days to a mere 3. The number of work orders in the backlog? That’s also dramatically dropped, going from nearly 1000 down to 276. Both are 72% improvements. Those in the weekly FBG Operations Meeting will also be familiar with how far we’ve come when it comes to the number of incomplete tickets over 30 days old.

All around, these numbers tell a dramatic story. If this isn’t proof of “exemplary delivery of facilities services,” we don’t know what is.

The AiM/FixIt Reboot is Go. Get Involved!

Published by Costanzo on April 10, 2024

If you use AiM or FixIt regularly for your job, hopefully you’ve heard about (and are excited for!) the reboot initiative. DSF staff has already spent over 1500 hours on the process behind the scenes, but you can still get involved in helping to create a new and improved work management system.

Today GW, AssetWorks, and Brailsford & Dunlavey hosted a variety of group discussions to get DSF up to speed on the project and solicit feedback. Between four AiM focus groups and a FixIt Kickoff Meeting, staff got to see some of the possibilities of the reboot and elaborate on pain points they’ve identified in the current version of the system.

And we’re not done collecting your input! Not only are additional project adoption surveys (and rewards) coming to make sure we’re on track, but you can also drop a note to project leadership using the suggestion form at go.gwu.edu/aimfeedback at any time. Missed the FixIt Kickoff Meeting? Make sure to check out the slides below.

Submit Feedback