Congratulations to this weeks Kudos recipients! Your dedication has resulted in such well-deserved acknowledgement!

• Terrence Branch for making and delivering keys to Support Building: “Terry is always expedient and friendly!”
• Stephen Ankoma for reinstalling and resetting a thermostat at Thurston Hall: “Great job!”
• Jose Guzman for repairing an office door at SEH: “The technician was amazing and fixed the problem very efficiently”
• Crystal Brown for unclogging a laboratory sink at Strong Hall: “The women who helped fix our sink was absolutely wonderful. She came bright and early and was so sweet and nice. Everything was done so efficiently as well.”
• Giovanny Ruiz and Christopher Gammon for replacing a thermostat at Townhouse Row G: “We were first visited within two hours of the fixit request, which was quite lovely and fast. Within twelve(ish) hours, our thermometer was replaced.”
• Tony Standard for unclogging a kitchen sink at Building JJ: “The issue was fixed very quickly, which is great!”
• Souk Vongs for moving a overhead shelf in an Enterprise Hall cubical: “I appreciated that they showed up first thing Friday morning instead of having me wait and wonder!”
• Nelson Ventura for fixing a dishwasher at Amsterdam Hall by resetting the control panel: “The technician was very nice and helpful and got everything fixed!”
• Ronald Brown for delivering a desk chair to West Hall: “You guys are wonderful.”
• Souk Vongs and Raymond Wallace for repairing a chair at enterprise Hall: “Had great ideas about how to fix the chair”
• Victor McKay for his prompt response to a lighting issue at Ross Hall: “Victor was incredibly prompt and helpful. :)”
• Jose Ventura for repairing a door latch at Milken: “Very quick response”
• Terrence Branch for making and delivering keys to the University Student Center: “When my keys arrived, they did not work in the locks. I called Terry Branch and he brought Jose as soon as possible to my office to find the problem. I’m very pleased with this transaction.”
• Devon Williams for installing new dresser drawers at Somers Hall: “I was fascinated how quickly my problem was solved. Thank you so much.”
• Carl Bryant for performing a bulk trash pickup at Elliott School: “The gentlemen who came to pick up my bulk items were very kind and personable!”
• Adolfo Palacios for replacing a lock at Rome Hall: “I didn’t catch the locksmith’s name. He could not have been more skilled, courteous and kind. Our lock was in place this morning.”
• Crystal Brown for replacing a missing ceiling tile at Grad school of Education and Human Development: “The ceiling tile is perfect, and the technician cleaned the mess from the former ceiling time collapsing on the wall just below the ceiling. Much appreciated!”
• Roger White for adjusting a dehumidifier in Enterprise Hall: “Superior service, as always!”
• Jose Guzman for repairing the entrance door to the Smith Center: “Thank you for fixing it so quickly!”
• Paul Tucker for increasing the temperature at SEH: “Thank you. The temperature in ECE Suite 5000 is better/warmer now. It is not cold like it was before. Thank you.”

Shout out to a 5 star Team!

• Stephen Ankoma and Quan Lee for restoring a unit at JBKO: “They were efficient, polite, and left everything the way they found it!”

• Joe Pack and team for repairing a door Hinge at 2208 F St: “They troubleshooted, and fixed the problem. It took maybe 15 minutes. They were quick and effective”

• Conor Doremus for resetting a key card lock at Amsterdam Hall: “Good/fast timing. Didn’t even see the worker. Appreciate the work.”

• Jose Melgar for fixing a leaky toilet at Shenkman Hall: “Great technician thank you very much!”

• Edward Thompson and Christopher Gammon fixing the A/C and thermostat issue at Dakota: “The crew came by and quickly fixed our AC issue with great customer service. They were extremely helpful in helping me understand how to use the unit. Shoutout to the guys that came they were fantastic.”

• Jose Melgar for unclogging a bathroom sink at Shenkman Hall and restoring water pressure: “Fast, quick, and successful”

• George Clemons for removing spiders in an International House bathroom: “George did a great job! He was very kind when greeting us”

• Jeffrey Kinard his attentiveness in fixing an A/C unit at Somers Hall: “We appreciated the timely manner in which our AC was fixed and the technician even left a nice note telling us why hot air was coming out.”

• Gary Lee and Stephen Ankoma for for adjusting the temperature in a South Hall dorm: “This is the only time Fix-it technicians have actually listened to our needs. Gary and Stephen were extremely courteous and solved our AC situation that has been an issue since last fall. I was told last fall that nothing could be done about it being hot in our dorm, but Gary and Stephen found the issue and fixed it.”

• Leule Ambaye for securing the door hinges and locks all bathrooms door in a Thurston Hall dorm: “It was done in an extremely quick fashion and it works perfectly now.”

• Bobby Brown for repairing three major wall issues at a Thurston dorm: “Bobby was an incredible person and did an amazing repair.”

• Roderick Garrett Jr for repairing interior lights and a cord switch at Madison Hall: “My technician was very friendly, a very hard worker and a pleasure to be around!!”

• Crystal Brown for replacing a window screen at Madison Hall: “I heard from my roommates the worker, Crystal, was very polite, so that is a bonus.”

• Christopher Gammon for restoring cool air to a room at Madison Hall: “Very fast and polite.”

• Nestor Fuentes for replacing a broken toilet in Shenkman Hall: ‘It was completed in a timely fashion.”
  
• Nestor Fuentes for restoring the water pressure at Dakota Hall bathroom: “Thank you so much!!! While it was a small fix this has made such a difference for our room. We greatly appreciate it!”
  
• Jose Melgar for unclogging a bathroom sink at Shenkman Hall: “Incredibly quick response time”
  
• Tony Standard for installing a new water filter at Duques Hall: “I appreciate the promptness and Tony came back to make sure I had the information to order a new cannister.”
  
• Anthony Bethea and Michael Akyea for fixing light fixtures in a District House bedroom and providing a finishing paint job: “Very nice employees!”
  
• Jose Chevez for unclogging a bathroom sink at Guthridge: “Great at his job, was quick and timely with his work.”

Introducing the Five Star FixIt Awards! We want to recognize the three people who receive the most five star reviews in 2023. They’ll all be getting a snazzy trophy to commemorate the achievement. Let’s take a look at the top ten contenders as of the end of September!

Souk Vongs – 12
Brian Johnson – 11
Terrence Branch – 11
Christopher Gammon – 10
Raymond Wallace Jr. – 10
Freddy Espinoza – 8
Jose Melgar – 8
Julio Martinez – 8
Yared Yirgu – 8
Carl Bryant – 7
Charles Johnson – 7
Jose Ventura – 7
Nestor Fuentes – 7

Thank you all for your outstanding work and good luck finishing in the top three!

¡Felicitaciones! Félicitations! Complimenti! Congratulations! to this weeks Kudos Recipients!

• Debebe Demeke for repairing a fridge at Amsterdam Hall: “The person who came was so nice and efficient!”
• Crystal Brown for unclogging a bathroom sink drain at South Hall: “The technician who came was very helpful! She unclogged our sink and let us know how best to address the problem in the future. We are grateful she came quickly and worked efficiently and was so kind!”
• Kevin Jackson for repairing multiple fixes including a request to remove a closet door at International House: “The technician was so respectful and helpful. He deserves a raise!”
• Jose Melgar for fixing a dripping showerhead at Shenkman Hall: “Our technician was very friendly and helpful! Thank you!”
• Gary Lee and Edward Thompson for replacing and reprograming a thermostat at Potomac House: “We appreciate the efficiency of fixing our room”
• Duke Nyangau and the Zone 3 HVAC team for replacing the HVAC unit at 2109 F St. : “The technicians who helped us today went above and beyond to do so and it was really appreciated! Not only did they get back to us in a timely manner, but they were so helpful and polite the whole experience. They really made what could have been a stressful move in experience so easy.”
• Eric Hamilton for replacing a desk chair in West Hall : “He was very kind and courteous”
• Terrence Branch for providing new keys to an office at Samson Hall: “The keys work well”
• Maurice Stewart for unclogging a shower drain at Cole Hall: “I’m really happy with the experience. The system to input requests, and the timely resolution was very good.”
• Zone 3 Custodial Team for a thorough clean at South Hall: “FixIt was timely and so kind! They made sure to take care of all of our concerns.”
• Gary Lee and Edward Thompson for replacing an HVAC unit at Strong Hall: “The technicians were very kind and funny.”
• Adam Poplin and Zone 2 team for restoring boilers at Amsterdam Hall: “Thank you for fixing the boilers so quickly!”
• Event Setup and Support team for assisting with Student Orientation at SEH: “Thanks!”
• Michelle McCray for removing mold in a District House bathroom: “They re-caulked the floor and everything!! I was really pleased with this because I was worried the mold would come back. Thanks so much!!”
• Raymond Wallace and Souk Vongs for performing a minor move at 45155 Research Place: “Staff are always super helpful and friendly – could not ask for better service”
• Yared Yirgu for restoring an A/C in Rome Hall back to working order: “I was really impressed by the prompt response and job completion of your technicians!”

• Stephen Ankoma and Quan Lee for restoring a unit at JBKO: “They were efficient, polite, and left everything the way they found it!”
• Joe Pack and team for repairing a door Hinge at 2208 F St: “They came to fix the problem. They troubleshooted, and it took maybe 15 minutes. They were quick and effective”
• Conor Doremus for resetting a lock at Amsterdam Hall: “Good/fast timing. Didn’t even see the worker. Appreciate the work.”
• Jose Melgar for fixing a leaky toilet at Shenkman Hall: “Great technician thank you very much!”
• Edward Thompson and Christopher Gammon fixing the A/C and thermostat issue at Dakota: “The crew came buy and quickly fixed our AC issue with great customer service. They were extremely helpful in helping me understand how to use the unit. Shoutout to the guys that came they were fantastic.”
• Jose Melgar for unclogging a bathroom sink at Shenkman Hall and restoring water pressure: “Fast, quick, and successful”
• George Clemmons for removing spiders in an International House bathroom: “George did a great job! And was very kind when greeting us”
• Jeffrey Kinard his attentiveness in fixing an A/C unit at Somers Hall: “We appreciated the timely manner in which our AC was fixed and the technician even left a nice note telling us why hot air was coming out.”
• Gary Lee and Stephen Ankomafor for adjusting the temperature in a South Hall dorm: “This is the only time Fix-it technicians have actually listened to our needs. Gary and Stephen were extremely courteous and solved our AC situation that has been an issue since last fall. I was told last fall that nothing could be done about it being hot in our dorm, but Gary and Stephen found the issue and fixed it.”
• Leule Ambaye for securing the door hinges and locks all bathrooms door in a Thurston Hall dorm: “It was done in an extremely quick fashion and it works perfectly now.”
• Bobby Brown for repairing 3 major wall issues at a Thurston dorm: “Bobby was an incredible person and did an amazing repair.”
• Roderick Garrett Jr for repairing interior lights and a cord switch at Madison Hall: “My technician was very friendly, a very hard worker and a pleasure to be around!!”
• Crystal Brown for replacing a window screen at Madison Hall: “I heard from my roommates the worker, Crystal, was very polite, so that is a bonus.”
• Christopher Gammon for restoring cool air to a room at Madison Hall: “Very fast and polite.”

It’s the time for recognition! Congrats to this weeks Kudos recipients!

• Julio Martinez for creating a new insert sign for a cubicle at Ross Hall: “The tech went above and beyond, even repairing one of the plate (blue part)”
• Terry Snowden for repairing an office desk at USC: “Nice and quick”
• Edwin Hernandez and Duke Nyangau for restoring the A/C at a room in FSK: “Excellent and professional staff, completed the task effectively and in a timely manner, and did not leave a mess”
• Carl Bryant and Brian Johnson for assisting with a minor move at USC: “Brian and Carl are always quick and responsive!”
• Eric Hamilton for swapping out a broken refrigerator at Somers Hall: “I’m very impressed with the speed and quality of the help I received.”
• Jesse Bargas, Christopher Gammon and Alvaro Loza for replacing an in suite A/C unit at Dakota: “The fix-it workers were amazing. My suitemates and I had no AC in our dorm and were becoming miserable. The fix-it workers were so kind, professional, and caring, They really assured us that even when they left, that they were not leaving us and would come back to solve our problem. They are amazing GW staff members”
• Ethan Ophir for delivering a new trashcan to a customer at FSK: “Really fast support and worker who delivered my new trashcan was super nice and lovely!”
• Stephen Ankoma and Aries Taylor for replacing an old A/C unit in a dorm at 1959 F Street. : “Completely fixed the issue and were very nice !”
• Roderick Garrett Jr for replacing bedroom lights at Shenkman Hall: “The technician was absolutely wonderful, he was very helpful and went above and beyond.”
• Jose Ventura for installing a new medicine cabinet and providing a missing plunger in Potomac House: “It was a great experience and the worker was very nice, professional, and timely.”
• William McKnight for replacing a broken thermostat at Thurston: “There was very good communication on when the technicians would be around to help and my issue was gotten back to in one day.”
• Jose Ventura for his assistance in locking a stubborn window and replacing the window screen: “Technician was very kind and went above and beyond! Thank you!”
• Charles Johnson and William Vigil for fixing a toilet at Merriweather Hall “It was fixed really fast. I really appreciate the speediness.”
• Valerie White for her management on a relocation project to Support Building: “Valerie is always willing to go the extra mile, and she does it with enthusiasm!”
• Anthony Jones for replacing a series of interior lights at Shenkman Hall: “This technician was outstanding. Courteous, respectful, and kind. He was short one bulb and actually left and returned with the last one. He went above and beyond. Please give kudos.”
• Antoine Swilling for inspecting building L and placing roach traps: “Thank you so much for the prompt visit!”
• Andrea Smith for vacuuming an office at 1922 F St: “Thank you!”
• Anthony Jones for his assistance restoring power to a room in Shenkman Hall: He was very helpful and very nice”
• Rodderick Garrett Jr for replacing a damaged GFCI and thus returning power to International House: “The electrician that came and replaced our outlet was absolutely amazing. He was so nice and helpful. He even explained the issue with one of our outlets in layman’s terms, which I really appreciated. This was the best fixit experience I’ve ever had.”
• Anthony Baylor for restoring water pressure to a bathroom sink at District house: “It was so easy and quick! We waited one day for someone to come fix the sink and when he got here, he was very polite. He had the sink working in 2 minutes!”

Good vibes continue to roll in through the FixIt survey. Keep up the great work and thanks for setting a good example to the people listed below!

• Thomas Queen and facilities team for their quick responses.
• Christopher Gammon for fixing the A/C in Amsterdam: “Chris was my technician and he was swift, respectful, and capable.”
• Gerson Parralez for getting the A/C back up and running at 1922 F St: “Thanks for the speedy response and fix!”
• Raymond Wallace and Souk Vongs for replacing an arm on an instructor chair at Innovation Hall.: “Appreciate the speed at which the request was completed. Thank you.”
• Julio Bonilla for creating detailed signage for BIG at Support Building : “Julio Bonilla always does a five-star job with his signage! He is detail-oriented and exact about his work, which serves him well.”
• Jose Avila, Terrence Branch and the Gworld Team for their attentiveness and assistance fixing an electric door lock at The Fowler Career Center: “We had several people follow up so we felt very taken care of! Thank you!”
• Aaron Ferebee for repairing a soap dispenser at 2013 H St: “He did a great job”
• Terrence Branch for providing an additional key for a customer at Samson Hall: “Thank you for the quick response.”
• Michael Akyea for his assistance and communication regarding the replacement of inteiror lights at SEH: “I mainly worked with Mike in electrical and he was great. Very communicative about what needed to be done and any delays that would hit the timeline.”
• Mike Okoh and Kevin Moorefield for their timely service getting the elevators at Jacob Burns Law Library back online: “The service we received was timely, quick, professional and courteous, and having the elevator brought back online so quickly was a help to the entire law school. Thank you very much for your assistance with this issue.”
• Freddy Espinoza and Gerson Parralez for regulating the A/C in an office at MPA : “Process was handled very quickly, thank you.”
• Carl Bryant and Brian Johnson for their assitance on a minor move at Support Building: “Brian and Carl are always efficient and attentive to our specific needs. They think smart and work smart!”
• Tim Lindsey and Souk Vongs for placing rolling trash bins at Research Place: “Unbelievably great service”
• Anthony Hillman, Brian Johnson and Victor Saunders for their help with a bulk trash pickup at 814 20th St: “The gentlemen who came for my lift were professional, kind, and very fun, I was pleasantly surprised by how quickly after I submitted the request that I got the call to coordinate the pickup. 10/10 for the team!”
• Raymond Wallace for fixing the A/C at Research Place: “service was way above what was expected – cannot be more appreciative”
• Julio Martinez for creating and installing a new cubicle sign at Ross Hall: “Placard was delivered promptly”
• Charles Johnson for replacing lights at a West Hall bathroom: “He was lovely and super quick. Thank you!”
• Lavern Mason, Ebony Malone and team for their event set up and support during a retirement party at SEH: ” Ebony Malone and her crew were on top of their game! Our big retirement party ran smoothly, thanks to their preparation in plenty of time and their ongoing attention to the cleanliness of the lobby.”
• Antoine Swilling for treating a room at Ross Hall for ants: “Fast, efficient, and professional”
• Charles Johnson for unclogging a sink and shower drain at West Hall.: “Mr. Charles is AMAZING!!”
• Jose Guzman for fixing the JBKO exterior door: “I appreciate how quickly this was addressed!!”
• Souk Vongs and Raymond Wallace for assisting a customer with a minor move at Enterprise Hall: “The staff were professional, customer focused and super helpful.”
• Quan Le for fixing the A/C at an office in Phillips Hall: “Thank you for repairing the HVAC in my office efficiently.”