Your dedication has resulted in such well-deserved Kudos. Thank you for all your hard work!

• Jose Ventura for repairing a bathroom door at Potomac House: “He was really nice and got the job done quickly.”

• Nestor Fuentes for unclogging a bathroom sink at International House: “It was done efficiently and the site was left clean! Thank you!”

• Souk Vongs and Tim Lindsey for fixing an interior door lock at Innovation Hall: “The issue was addressed quickly. Technicians went above and beyond. Fixed the lock and key.”

• Leule Ambaye for replacing a soap dispenser in a Corcoran Gallery classroom: “The response to the request was incredibly fast. And the technician was courteous and professional.”

• Nestor Fuentes for fixing a toilet at Dakota Hall: “He also helped me solve the drain issue. Great efforts”

• Duke Nyangau for fixing the thermostat and restoring heat to a cold District House room: “I really appreciated the technician. He went above and beyond and was really helpful and communicative. My heat was fixed just in time for the cold wave. Amazing job :)”

• Carl Bryant and Brian Johnson for assisting in a bulk trash pick up at Samson Hall: “These gentlemen were so polite and helpful and we are grateful to have the fridge out of our office! Thank you!”

• Michael Graham and William Cobey for reporting interior lights at Building E: “Thank you for your prompt attention to this request and to everyone that was involved in resolving the issue. When we left the office yesterday evening, the light was on. Yay!”

On your mark, get set, STOP! There is no point in a race when you’ve already won!

Congratulations to todays Kudos recipients!

• Jose Guzman for repairing a door handle at SEH: “Technician was courteous, professional and competed the job.”
• Greg Contee for assisting in the arrangement of transportation at Ross Hall: “Greg Contee was and is always a pleasure to work with.”
• Andre Freeman for inspecting a heat pump and fixing the temperature at Gelman Library: “The technician came very quickly even though I did not indicate a rush – same day!”
• Jose Avila for replacing a broken door lock at 2013 H St: “Jose is always thorough on any job that he does for HR”
• Kevin Bell for replacing sagging ceiling tiles and evaluating for mold at Ross Hall: “He was great and even cleaned one of my lights for me!”
• Karen Bryant for cleaning and vacuuming a conference room at SEH: “Karen was nice, professional and did excellent work, we had external partners expected for a conference and she not only came up down to 2600 right away she also left the room SPARKLING! Thank you so much Karen!”
• Jose Chevez for unclogging a bathroom sink at Potomac House: “The technician came very fast and fixed the issue quickly!”
• Tony Standard for unclogging a bathroom sink at FSK: “Thank you for fixing my issue. They were fast with my request. Overall good work. Thank you again.”
• Jose Ventura, Jodi Friedman and Nelson Ventura for fixing a refrigerator and freezer at Madison Hall: “Jose and Jose were excellent! Came quickly and fixed it fast. Nelson stopped by the following day to make sure everything was working and all good. Excellent work and experience as always.”
• Aaron Ferebee for replacing a faucet and restoring the water pressure to a 2013 H St. bathroom sink: “Technician was great”
• Anthony Baylor for replacing a loose toilet handle in a Lafayette bathroom: “I appreciate the help. Thank you!”
• Tony Standard for unclogging a bathroom sink at Strong Hall: “Fantastic!!!!! He not only came in and fixed our sink drain (which was what we submitted the FixIt about) but also TWO other things we didn’t even ask about!!!! Our sink water pressure which we had been struggling with and our toilet paper holder which was broken. He really went above and beyond and helped us take care of many things that had been needing to be fixed. He was kind and courteous and we really appreciated it!”
• Wallace Vauss for unclogging a kitchen sink at SEH: “Thank you!”
• Wallace Vauss for repairing a leak at Ross Hall: “Mr. Wallace did an amazing job. He was fast and very helpful. He would explain as he went which helped me understand what the problem was. He is always willing to go the extra step to make sure the problem is fixed.”
• Michael Akyea for replacing bad lamps and restoring interior lighting at SEH: “Mr. Mike is always very friendly and efficient. He was able to work with my schedule and fixed the lights quickly for me. He is always very helpful and great to work with.”
• Debebe Demeke for resetting the breaker and restoring power to a Thurston room: “I didn’t catch his name but he was very efficient and helpful!”
• Daniel R Perez for responding to a bulk trash pickup at Enterprise Hall: “Very rapid response”
• Duke Nyangau for switching the thermostat to heating mode in South Hall: “Very nice people and very fast!

Thank you for your excellent work! You all deserve the recognition!

• Giovanny Ruiz for restoring ventilation to an Amsterdam bedroom: “Our guy was respectful and helpful, explained what he could do, and worked quickly.”
• Jimmy Thrower for replacing blinds in a District House dorm room: “The man who came was super nice and efficient.”
• Jimmy Thrower for securing a bathroom towel holder at JBKO: “The gentleman did a great job.”
• Tony Standard for unclogging a shower drain at International House: “Completed very quickly”
• Jose Chevez for unclogging a bathroom sink at Potomac: “Great job, honestly it’s been a problem for a while now and he came in and fixed it so quickly and now it’s working great super happy!”
• William Vigil for replacing the lights in a West Hall bedroom: “I didn’t get to say thank you so much for fixing my light in person, I was in class.”
• Freddy Espinoza and William McKnight for replacing a thermostat at Bell Hall: “The technicians who helped me were outstanding! I submitted my FixIt ticket really late on Sept. 10th (a Sunday) and it was approved within a matter of seconds. The first technician promptly arrived at my lab to assess the issue with my thermostat, and then informed my student that he was going to check for a replacement part. Later that evening, the second technician brought the replacement part and promptly installed it. He even programmed the new thermostat to the temperature that I set for the previous thermostat. The technicians showed the utmost professionalism, respect, and attention to detail. I am so impressed and happy with the service that I received. Thank you all for your help!”
• Wallace Vauss for assisting with a water stain on a Phillip Hall office ceiling: “The tech was very helpful and kind.”
• Jodi Friedman for restoring power to a Thurston Hall dorm room: “I am very impressed by the prompt and fully corrective service. Fixit has exceeded my expectations.”
• Jeffery Kinard and Charles Johnson for replacing an A/C unit at Academic Building: “Thank you for replacing the air conditioner before my class met again. It was really insufferable for a few weeks.”
• Crystal Brown and Jose Ventura for remounting a towel hook, toilet paper holder and tighting a soap dish in a bathroom at 2109: “Was great, didn’t even notice they’d been by until I saw the card. Great work, really appreciate it 👍”
• Freddy Espinoza and Gerson Parralez for assisting in the A/C restoration at Bell Hall: “Thank You”
• Kevin Jackson for replacing broken towel hooks at Townhouse Row: “The technician that came was very kind and friendly. He was quick and made for a great experience.”
• Leule Ambaye for fixing the hinges of an office door at Building YY: “The technician was wonderful. He came very quickly, and fixed my door in under 5 minutes. I’m very thankful. I hope he is commended.”
• Yared Yirgu for regulating the temperature at an SEH office: “Yared (I am hoping I am spelling his name correctly) was very courteous, professional, and thorough. He proceeded to solve the temperature problem in a very methodical manner and with a solid plan. He troubleshooted the mechanical aspect of the problem and then the electrical. The problem is solved now and I hope the temperature will be warm enough for me. I think Yared is a great asset for GWU and please compensate him for his hard work. I do not know him but I was extremely impressed by his knowledge and professionalism. Please convey my thanks to him”
• Steven Wilson for replacing a towel hook bar at Townhouse Row: “He was lovely when he came in and did a really good job”
• Jose Ventura for repairing an office chair at Monroe Hall: “I really appreciated the creativity and determination of the technician to help fix an office chair that was otherwise unusable!”
• Souk Vongs and Raymond Wallace for handling a bulk trash pickup at Discovery Hall: “Thank you thank you thank you for finding and saving the metal drawer pulls and not tossing them out, you absolutely saved my butt! Also, thank you as always for helping us clean up such a huge mess, you guys rock!”
• Charles Johnson for restoring power at a Clark Hall residence: “Very cordial employee.”
• Yasmin Monsalve for vacuuming an office at Ross Hall: “She asked exactly where we needed cleaning and did a great job.”
• Tony Standard for replacing all the faucets in the men’s and woman’s bathrooms at Gelman: “I appreciate the fix that was made here, thank you!
• Wallace Vauss for unclogging a tub at JBKO: “Thank you guys so much!! I wasn’t home when whoever came (I don’t think my roommate was either) so it was so nice coming back to the room and seeing that the shower was fixed. We really appreciate it!!!”
• Charles Johnson for restoring power at a Hensley dorm room: “Charles was the best employee we have interacted with at GW so far!!! He was so kind, thoughtful, helpful, and knowledgeable. He went above and beyond to help us fix our space heater and took the time to explain why our power went out. Honestly, Charles deserves a raise and a high five!!! Thank you Charles!!!!”

As we announced last week, we’re AiMing (see what we did there?) to recognize the three folks who have the most five star FixIt reviews for all of 2023. So far the competition to take home a trophy is fierce (but friendly!) with the top contenders only separated by one or two reviews. Here are the updated standings through October!

Souk Vongs – 14
Terrence Branch – 12
Brian Johnson – 11
Raymond Wallace Jr. – 11
Christopher Gammon – 10
Jose Ventura – 9
Carl Bryant – 8
Freddy Espinoza – 8
Jose Melgar – 8
Julio Martinez – 8
Yared Yirgu – 8

We have over 60 people who have received more than one five star FixIt review in 2023. That’s a lot! Keep in mind that customers don’t have to fill out a survey when a work order is completed. They’re going out of their way to recognize great service. So thank you for the time and attention you’re giving the GW community!