It was just a little over two years ago that FPCM switched from shops to zones and we’re frequently asked how that’s going. Well we don’t want to lie. It’s not going well.

It’s going great.

Since making the change, the average number of days needed to complete a ticket has shrunk dramatically. We’ve gone from 10.6 days to a mere 3. The number of work orders in the backlog? That’s also dramatically dropped, going from nearly 1000 down to 276. Both are 72% improvements. Those in the weekly FBG Operations Meeting will also be familiar with how far we’ve come when it comes to the number of incomplete tickets over 30 days old.

All around, these numbers tell a dramatic story. If this isn’t proof of “exemplary delivery of facilities services,” we don’t know what is.