We’re taking a moment to shine a spotlight on this weeks Kudos Recipients!

• Terrence Branch for filling a rush order request for three keys to Facilities Central: “Fantastic! We requested an urgent set of keys. Amazing and so appreciated!”
• Carl Bryant and Brian Johnson for assisting in a bulk trash pick up and transportation at Amsterdam Hall: “They were absolutely amazing! They were understanding and helpful with my request to have some items moved and donated.”
• Crystal Brown for completing a bathroom repair at Guthridge Hall: “Technician was polite, efficient, and respectful of the room.”
• Carl Bryant and Brian Johnson for assisting in a bulk trash pick up at Support Building: “Brian and Carl (Moon) are always attentive to our specific needs. Everything was taken care of efficiently. Five-Star Service!”
• Julio Martinez for creating and installing a new cubicle sign for Support Building: “Excellent as usual!”

Your dedication has resulted in such well-deserved Kudos. Thank you for all your hard work!

• Jose Ventura for repairing a bathroom door at Potomac House: “He was really nice and got the job done quickly.”

• Nestor Fuentes for unclogging a bathroom sink at International House: “It was done efficiently and the site was left clean! Thank you!”

• Souk Vongs and Tim Lindsey for fixing an interior door lock at Innovation Hall: “The issue was addressed quickly. Technicians went above and beyond. Fixed the lock and key.”

• Leule Ambaye for replacing a soap dispenser in a Corcoran Gallery classroom: “The response to the request was incredibly fast. And the technician was courteous and professional.”

• Nestor Fuentes for fixing a toilet at Dakota Hall: “He also helped me solve the drain issue. Great efforts”

• Duke Nyangau for fixing the thermostat and restoring heat to a cold District House room: “I really appreciated the technician. He went above and beyond and was really helpful and communicative. My heat was fixed just in time for the cold wave. Amazing job :)”

• Carl Bryant and Brian Johnson for assisting in a bulk trash pick up at Samson Hall: “These gentlemen were so polite and helpful and we are grateful to have the fridge out of our office! Thank you!”

• Michael Graham and William Cobey for reporting interior lights at Building E: “Thank you for your prompt attention to this request and to everyone that was involved in resolving the issue. When we left the office yesterday evening, the light was on. Yay!”

On your mark, get set, STOP! There is no point in a race when you’ve already won!

Congratulations to todays Kudos recipients!

• Jose Guzman for repairing a door handle at SEH: “Technician was courteous, professional and competed the job.”
• Greg Contee for assisting in the arrangement of transportation at Ross Hall: “Greg Contee was and is always a pleasure to work with.”
• Andre Freeman for inspecting a heat pump and fixing the temperature at Gelman Library: “The technician came very quickly even though I did not indicate a rush – same day!”
• Jose Avila for replacing a broken door lock at 2013 H St: “Jose is always thorough on any job that he does for HR”
• Kevin Bell for replacing sagging ceiling tiles and evaluating for mold at Ross Hall: “He was great and even cleaned one of my lights for me!”
• Karen Bryant for cleaning and vacuuming a conference room at SEH: “Karen was nice, professional and did excellent work, we had external partners expected for a conference and she not only came up down to 2600 right away she also left the room SPARKLING! Thank you so much Karen!”
• Jose Chevez for unclogging a bathroom sink at Potomac House: “The technician came very fast and fixed the issue quickly!”
• Tony Standard for unclogging a bathroom sink at FSK: “Thank you for fixing my issue. They were fast with my request. Overall good work. Thank you again.”
• Jose Ventura, Jodi Friedman and Nelson Ventura for fixing a refrigerator and freezer at Madison Hall: “Jose and Jose were excellent! Came quickly and fixed it fast. Nelson stopped by the following day to make sure everything was working and all good. Excellent work and experience as always.”
• Aaron Ferebee for replacing a faucet and restoring the water pressure to a 2013 H St. bathroom sink: “Technician was great”
• Anthony Baylor for replacing a loose toilet handle in a Lafayette bathroom: “I appreciate the help. Thank you!”
• Tony Standard for unclogging a bathroom sink at Strong Hall: “Fantastic!!!!! He not only came in and fixed our sink drain (which was what we submitted the FixIt about) but also TWO other things we didn’t even ask about!!!! Our sink water pressure which we had been struggling with and our toilet paper holder which was broken. He really went above and beyond and helped us take care of many things that had been needing to be fixed. He was kind and courteous and we really appreciated it!”
• Wallace Vauss for unclogging a kitchen sink at SEH: “Thank you!”
• Wallace Vauss for repairing a leak at Ross Hall: “Mr. Wallace did an amazing job. He was fast and very helpful. He would explain as he went which helped me understand what the problem was. He is always willing to go the extra step to make sure the problem is fixed.”
• Michael Akyea for replacing bad lamps and restoring interior lighting at SEH: “Mr. Mike is always very friendly and efficient. He was able to work with my schedule and fixed the lights quickly for me. He is always very helpful and great to work with.”
• Debebe Demeke for resetting the breaker and restoring power to a Thurston room: “I didn’t catch his name but he was very efficient and helpful!”
• Daniel R Perez for responding to a bulk trash pickup at Enterprise Hall: “Very rapid response”
• Duke Nyangau for switching the thermostat to heating mode in South Hall: “Very nice people and very fast!

Thank you for your excellent work! You all deserve the recognition!

• Giovanny Ruiz for restoring ventilation to an Amsterdam bedroom: “Our guy was respectful and helpful, explained what he could do, and worked quickly.”
• Jimmy Thrower for replacing blinds in a District House dorm room: “The man who came was super nice and efficient.”
• Jimmy Thrower for securing a bathroom towel holder at JBKO: “The gentleman did a great job.”
• Tony Standard for unclogging a shower drain at International House: “Completed very quickly”
• Jose Chevez for unclogging a bathroom sink at Potomac: “Great job, honestly it’s been a problem for a while now and he came in and fixed it so quickly and now it’s working great super happy!”
• William Vigil for replacing the lights in a West Hall bedroom: “I didn’t get to say thank you so much for fixing my light in person, I was in class.”
• Freddy Espinoza and William McKnight for replacing a thermostat at Bell Hall: “The technicians who helped me were outstanding! I submitted my FixIt ticket really late on Sept. 10th (a Sunday) and it was approved within a matter of seconds. The first technician promptly arrived at my lab to assess the issue with my thermostat, and then informed my student that he was going to check for a replacement part. Later that evening, the second technician brought the replacement part and promptly installed it. He even programmed the new thermostat to the temperature that I set for the previous thermostat. The technicians showed the utmost professionalism, respect, and attention to detail. I am so impressed and happy with the service that I received. Thank you all for your help!”
• Wallace Vauss for assisting with a water stain on a Phillip Hall office ceiling: “The tech was very helpful and kind.”
• Jodi Friedman for restoring power to a Thurston Hall dorm room: “I am very impressed by the prompt and fully corrective service. Fixit has exceeded my expectations.”
• Jeffery Kinard and Charles Johnson for replacing an A/C unit at Academic Building: “Thank you for replacing the air conditioner before my class met again. It was really insufferable for a few weeks.”
• Crystal Brown and Jose Ventura for remounting a towel hook, toilet paper holder and tighting a soap dish in a bathroom at 2109: “Was great, didn’t even notice they’d been by until I saw the card. Great work, really appreciate it 👍”
• Freddy Espinoza and Gerson Parralez for assisting in the A/C restoration at Bell Hall: “Thank You”
• Kevin Jackson for replacing broken towel hooks at Townhouse Row: “The technician that came was very kind and friendly. He was quick and made for a great experience.”
• Leule Ambaye for fixing the hinges of an office door at Building YY: “The technician was wonderful. He came very quickly, and fixed my door in under 5 minutes. I’m very thankful. I hope he is commended.”
• Yared Yirgu for regulating the temperature at an SEH office: “Yared (I am hoping I am spelling his name correctly) was very courteous, professional, and thorough. He proceeded to solve the temperature problem in a very methodical manner and with a solid plan. He troubleshooted the mechanical aspect of the problem and then the electrical. The problem is solved now and I hope the temperature will be warm enough for me. I think Yared is a great asset for GWU and please compensate him for his hard work. I do not know him but I was extremely impressed by his knowledge and professionalism. Please convey my thanks to him”
• Steven Wilson for replacing a towel hook bar at Townhouse Row: “He was lovely when he came in and did a really good job”
• Jose Ventura for repairing an office chair at Monroe Hall: “I really appreciated the creativity and determination of the technician to help fix an office chair that was otherwise unusable!”
• Souk Vongs and Raymond Wallace for handling a bulk trash pickup at Discovery Hall: “Thank you thank you thank you for finding and saving the metal drawer pulls and not tossing them out, you absolutely saved my butt! Also, thank you as always for helping us clean up such a huge mess, you guys rock!”
• Charles Johnson for restoring power at a Clark Hall residence: “Very cordial employee.”
• Yasmin Monsalve for vacuuming an office at Ross Hall: “She asked exactly where we needed cleaning and did a great job.”
• Tony Standard for replacing all the faucets in the men’s and woman’s bathrooms at Gelman: “I appreciate the fix that was made here, thank you!
• Wallace Vauss for unclogging a tub at JBKO: “Thank you guys so much!! I wasn’t home when whoever came (I don’t think my roommate was either) so it was so nice coming back to the room and seeing that the shower was fixed. We really appreciate it!!!”
• Charles Johnson for restoring power at a Hensley dorm room: “Charles was the best employee we have interacted with at GW so far!!! He was so kind, thoughtful, helpful, and knowledgeable. He went above and beyond to help us fix our space heater and took the time to explain why our power went out. Honestly, Charles deserves a raise and a high five!!! Thank you Charles!!!!”

As we announced last week, we’re AiMing (see what we did there?) to recognize the three folks who have the most five star FixIt reviews for all of 2023. So far the competition to take home a trophy is fierce (but friendly!) with the top contenders only separated by one or two reviews. Here are the updated standings through October!

Souk Vongs – 14
Terrence Branch – 12
Brian Johnson – 11
Raymond Wallace Jr. – 11
Christopher Gammon – 10
Jose Ventura – 9
Carl Bryant – 8
Freddy Espinoza – 8
Jose Melgar – 8
Julio Martinez – 8
Yared Yirgu – 8

We have over 60 people who have received more than one five star FixIt review in 2023. That’s a lot! Keep in mind that customers don’t have to fill out a survey when a work order is completed. They’re going out of their way to recognize great service. So thank you for the time and attention you’re giving the GW community!

Congratulations to this weeks Kudos recipients! Your dedication has resulted in such well-deserved acknowledgement!

• Terrence Branch for making and delivering keys to Support Building: “Terry is always expedient and friendly!”
• Stephen Ankoma for reinstalling and resetting a thermostat at Thurston Hall: “Great job!”
• Jose Guzman for repairing an office door at SEH: “The technician was amazing and fixed the problem very efficiently”
• Crystal Brown for unclogging a laboratory sink at Strong Hall: “The women who helped fix our sink was absolutely wonderful. She came bright and early and was so sweet and nice. Everything was done so efficiently as well.”
• Giovanny Ruiz and Christopher Gammon for replacing a thermostat at Townhouse Row G: “We were first visited within two hours of the fixit request, which was quite lovely and fast. Within twelve(ish) hours, our thermometer was replaced.”
• Tony Standard for unclogging a kitchen sink at Building JJ: “The issue was fixed very quickly, which is great!”
• Souk Vongs for moving a overhead shelf in an Enterprise Hall cubical: “I appreciated that they showed up first thing Friday morning instead of having me wait and wonder!”
• Nelson Ventura for fixing a dishwasher at Amsterdam Hall by resetting the control panel: “The technician was very nice and helpful and got everything fixed!”
• Ronald Brown for delivering a desk chair to West Hall: “You guys are wonderful.”
• Souk Vongs and Raymond Wallace for repairing a chair at enterprise Hall: “Had great ideas about how to fix the chair”
• Victor McKay for his prompt response to a lighting issue at Ross Hall: “Victor was incredibly prompt and helpful. :)”
• Jose Ventura for repairing a door latch at Milken: “Very quick response”
• Terrence Branch for making and delivering keys to the University Student Center: “When my keys arrived, they did not work in the locks. I called Terry Branch and he brought Jose as soon as possible to my office to find the problem. I’m very pleased with this transaction.”
• Devon Williams for installing new dresser drawers at Somers Hall: “I was fascinated how quickly my problem was solved. Thank you so much.”
• Carl Bryant for performing a bulk trash pickup at Elliott School: “The gentlemen who came to pick up my bulk items were very kind and personable!”
• Adolfo Palacios for replacing a lock at Rome Hall: “I didn’t catch the locksmith’s name. He could not have been more skilled, courteous and kind. Our lock was in place this morning.”
• Crystal Brown for replacing a missing ceiling tile at Grad school of Education and Human Development: “The ceiling tile is perfect, and the technician cleaned the mess from the former ceiling time collapsing on the wall just below the ceiling. Much appreciated!”
• Roger White for adjusting a dehumidifier in Enterprise Hall: “Superior service, as always!”
• Jose Guzman for repairing the entrance door to the Smith Center: “Thank you for fixing it so quickly!”
• Paul Tucker for increasing the temperature at SEH: “Thank you. The temperature in ECE Suite 5000 is better/warmer now. It is not cold like it was before. Thank you.”

Shout out to a 5 star Team!

• Stephen Ankoma and Quan Lee for restoring a unit at JBKO: “They were efficient, polite, and left everything the way they found it!”

• Joe Pack and team for repairing a door Hinge at 2208 F St: “They troubleshooted, and fixed the problem. It took maybe 15 minutes. They were quick and effective”

• Conor Doremus for resetting a key card lock at Amsterdam Hall: “Good/fast timing. Didn’t even see the worker. Appreciate the work.”

• Jose Melgar for fixing a leaky toilet at Shenkman Hall: “Great technician thank you very much!”

• Edward Thompson and Christopher Gammon fixing the A/C and thermostat issue at Dakota: “The crew came by and quickly fixed our AC issue with great customer service. They were extremely helpful in helping me understand how to use the unit. Shoutout to the guys that came they were fantastic.”

• Jose Melgar for unclogging a bathroom sink at Shenkman Hall and restoring water pressure: “Fast, quick, and successful”

• George Clemons for removing spiders in an International House bathroom: “George did a great job! He was very kind when greeting us”

• Jeffrey Kinard his attentiveness in fixing an A/C unit at Somers Hall: “We appreciated the timely manner in which our AC was fixed and the technician even left a nice note telling us why hot air was coming out.”

• Gary Lee and Stephen Ankoma for for adjusting the temperature in a South Hall dorm: “This is the only time Fix-it technicians have actually listened to our needs. Gary and Stephen were extremely courteous and solved our AC situation that has been an issue since last fall. I was told last fall that nothing could be done about it being hot in our dorm, but Gary and Stephen found the issue and fixed it.”

• Leule Ambaye for securing the door hinges and locks all bathrooms door in a Thurston Hall dorm: “It was done in an extremely quick fashion and it works perfectly now.”

• Bobby Brown for repairing three major wall issues at a Thurston dorm: “Bobby was an incredible person and did an amazing repair.”

• Roderick Garrett Jr for repairing interior lights and a cord switch at Madison Hall: “My technician was very friendly, a very hard worker and a pleasure to be around!!”

• Crystal Brown for replacing a window screen at Madison Hall: “I heard from my roommates the worker, Crystal, was very polite, so that is a bonus.”

• Christopher Gammon for restoring cool air to a room at Madison Hall: “Very fast and polite.”

• Nestor Fuentes for replacing a broken toilet in Shenkman Hall: ‘It was completed in a timely fashion.”
  
• Nestor Fuentes for restoring the water pressure at Dakota Hall bathroom: “Thank you so much!!! While it was a small fix this has made such a difference for our room. We greatly appreciate it!”
  
• Jose Melgar for unclogging a bathroom sink at Shenkman Hall: “Incredibly quick response time”
  
• Tony Standard for installing a new water filter at Duques Hall: “I appreciate the promptness and Tony came back to make sure I had the information to order a new cannister.”
  
• Anthony Bethea and Michael Akyea for fixing light fixtures in a District House bedroom and providing a finishing paint job: “Very nice employees!”
  
• Jose Chevez for unclogging a bathroom sink at Guthridge: “Great at his job, was quick and timely with his work.”

Introducing the Five Star FixIt Awards! We want to recognize the three people who receive the most five star reviews in 2023. They’ll all be getting a snazzy trophy to commemorate the achievement. Let’s take a look at the top ten contenders as of the end of September!

Souk Vongs – 12
Brian Johnson – 11
Terrence Branch – 11
Christopher Gammon – 10
Raymond Wallace Jr. – 10
Freddy Espinoza – 8
Jose Melgar – 8
Julio Martinez – 8
Yared Yirgu – 8
Carl Bryant – 7
Charles Johnson – 7
Jose Ventura – 7
Nestor Fuentes – 7

Thank you all for your outstanding work and good luck finishing in the top three!

¡Felicitaciones! Félicitations! Complimenti! Congratulations! to this weeks Kudos Recipients!

• Debebe Demeke for repairing a fridge at Amsterdam Hall: “The person who came was so nice and efficient!”
• Crystal Brown for unclogging a bathroom sink drain at South Hall: “The technician who came was very helpful! She unclogged our sink and let us know how best to address the problem in the future. We are grateful she came quickly and worked efficiently and was so kind!”
• Kevin Jackson for repairing multiple fixes including a request to remove a closet door at International House: “The technician was so respectful and helpful. He deserves a raise!”
• Jose Melgar for fixing a dripping showerhead at Shenkman Hall: “Our technician was very friendly and helpful! Thank you!”
• Gary Lee and Edward Thompson for replacing and reprograming a thermostat at Potomac House: “We appreciate the efficiency of fixing our room”
• Duke Nyangau and the Zone 3 HVAC team for replacing the HVAC unit at 2109 F St. : “The technicians who helped us today went above and beyond to do so and it was really appreciated! Not only did they get back to us in a timely manner, but they were so helpful and polite the whole experience. They really made what could have been a stressful move in experience so easy.”
• Eric Hamilton for replacing a desk chair in West Hall : “He was very kind and courteous”
• Terrence Branch for providing new keys to an office at Samson Hall: “The keys work well”
• Maurice Stewart for unclogging a shower drain at Cole Hall: “I’m really happy with the experience. The system to input requests, and the timely resolution was very good.”
• Zone 3 Custodial Team for a thorough clean at South Hall: “FixIt was timely and so kind! They made sure to take care of all of our concerns.”
• Gary Lee and Edward Thompson for replacing an HVAC unit at Strong Hall: “The technicians were very kind and funny.”
• Adam Poplin and Zone 2 team for restoring boilers at Amsterdam Hall: “Thank you for fixing the boilers so quickly!”
• Event Setup and Support team for assisting with Student Orientation at SEH: “Thanks!”
• Michelle McCray for removing mold in a District House bathroom: “They re-caulked the floor and everything!! I was really pleased with this because I was worried the mold would come back. Thanks so much!!”
• Raymond Wallace and Souk Vongs for performing a minor move at 45155 Research Place: “Staff are always super helpful and friendly – could not ask for better service”
• Yared Yirgu for restoring an A/C in Rome Hall back to working order: “I was really impressed by the prompt response and job completion of your technicians!”

• Stephen Ankoma and Quan Lee for restoring a unit at JBKO: “They were efficient, polite, and left everything the way they found it!”
• Joe Pack and team for repairing a door Hinge at 2208 F St: “They came to fix the problem. They troubleshooted, and it took maybe 15 minutes. They were quick and effective”
• Conor Doremus for resetting a lock at Amsterdam Hall: “Good/fast timing. Didn’t even see the worker. Appreciate the work.”
• Jose Melgar for fixing a leaky toilet at Shenkman Hall: “Great technician thank you very much!”
• Edward Thompson and Christopher Gammon fixing the A/C and thermostat issue at Dakota: “The crew came buy and quickly fixed our AC issue with great customer service. They were extremely helpful in helping me understand how to use the unit. Shoutout to the guys that came they were fantastic.”
• Jose Melgar for unclogging a bathroom sink at Shenkman Hall and restoring water pressure: “Fast, quick, and successful”
• George Clemmons for removing spiders in an International House bathroom: “George did a great job! And was very kind when greeting us”
• Jeffrey Kinard his attentiveness in fixing an A/C unit at Somers Hall: “We appreciated the timely manner in which our AC was fixed and the technician even left a nice note telling us why hot air was coming out.”
• Gary Lee and Stephen Ankomafor for adjusting the temperature in a South Hall dorm: “This is the only time Fix-it technicians have actually listened to our needs. Gary and Stephen were extremely courteous and solved our AC situation that has been an issue since last fall. I was told last fall that nothing could be done about it being hot in our dorm, but Gary and Stephen found the issue and fixed it.”
• Leule Ambaye for securing the door hinges and locks all bathrooms door in a Thurston Hall dorm: “It was done in an extremely quick fashion and it works perfectly now.”
• Bobby Brown for repairing 3 major wall issues at a Thurston dorm: “Bobby was an incredible person and did an amazing repair.”
• Roderick Garrett Jr for repairing interior lights and a cord switch at Madison Hall: “My technician was very friendly, a very hard worker and a pleasure to be around!!”
• Crystal Brown for replacing a window screen at Madison Hall: “I heard from my roommates the worker, Crystal, was very polite, so that is a bonus.”
• Christopher Gammon for restoring cool air to a room at Madison Hall: “Very fast and polite.”