¡Felicidades! to this weeks Kudos recipients!

• Jose Ventura for restoring the lamination to the Support Building reception desk: “Jose is meticulous in his work, and the outcome is always exceptional.”
• Roderick Garrett Jr. for restoring power to room 111 in the Student Center: ” I never caught the electrician’s name, but he’s always been an absolute pleasure. Zero complaints.
• Wallace Vauss for replacing the drinking water filter in an SEH Pantry: “Outstanding – thank you so much.”
• Terrence Branch for making keys for a Ross Hall office: “Excellent service all around.”
• Tim Lindsey for resetting breakers and restoring power to an Enterprise classroom: “The technician was great! I unfortunately didn’t get his name, but I want him to know that I was very happy with this help!!”

Hip Hip Hooray, cheers for completing another successful spring semester! Let’s take a look at the Last Kudos before Summer break.

• Jose Ventura for reinstalling a shower rod & installing a new paper toilet dispenser in a Potomac Hall bathroom: “The technician was extremely nice and fixed something else in the bathroom that I didn’t even request without me asking!”
• Antoine Swilling for inspecting traps in a Burns Law office: “Tony went above and beyond with customer service. The pests ought to be afraid.”
• Giovanny Ruiz for remounting a dislodged ventilation tube of a portable A/C unit: “The technician was excellent and did impressive work fixing my immediate problem.”
• Souk Vongs for resetting a heat pump in a suite at innovation Hall: “Technician kept us informed on progress and checked back in after adjusting the temperature.”
• Mohammed Siddique for providing cooling to a Mitchell Hall room where the thermostat was not turned on: ” The technician was a very friendly person. Thank you for the assistance.”

Blessed to work with the best of the best. How about a round of applause for this weeks’ Kudos recipients?

• Joe Pack for repairing the BIG team’s cooler: ” When the BIG Team’s cooler on wheels suffered an immobilizing and urgent need for repair, Joe not only reassembled one of the tires but tightened up the whole wagon to make it more secure. We are so fortunate to have skilled and accommodating staff at the ready! Thanks, Joe.”
• Mike Akyea for repairing several broken lights at Ross Hall: “Mike Akyea took the time to change not just one set of lights but all of the lights in the Dean’s Suite that were out. There were many more than I indicated on my request.”
• Maurice Stewart for repairing a dresser drawer in a West Hall room: “The experience was very great overall! The technician was courteous and kind as well as efficient in fixing my drawer :)”
• Chauncey Ervin for unclogging a Shenkman hall bathroom sink: “Great employee!!!!”
• Wallace Vauss and Giovanny Ruiz for repairing a leak in at an SEH lab: “Any water in our laboratories that does not have an obvious source is very concerning and I believe warrants a quick response. Wallace and Giovanny responded very quickly to my FixIt request, which was very much appreciated. They were also very courteous, professional, thorough in their investigation, and helpful. “
• Jodi Friedman for fixing a Mitchell Hall bathroom door: “Amazing job, super helpful and quick”
• Christopher Gammon for adjusting a Dakota Hall thermostat: “Technician was great and kept me updated through call and text!”

Hip Hip Hooray! Three cheers for this weeks Kudos Recipients!!!

• Terrence Bell and Jose Avila for resetting the key code and programming for a lock at 2147 F St: “It was a true pleasure to meet Terence. He has helped me on the phone in the past and with this. And it was a pleasure to meet Jose. They took care of our locks with quick ease and caught the need for a battery on one. Terrence took time to explain being sure that I the updated information. Many thanks to both.”
• Jose Ventura for repairing a window at 609 21st St: “thank you!!!!!!!”
• Tony Standard for fixing a clogged toilet at Gelman Library: “I am always very pleased with the services that are provided by the outstanding fix it team.”
• Jeffrey Kinard for responding to a mildew ticket at West Hall: “I really appreciate how even though I didn’t request it, they noticed how old and dirty the shower head was and they replaced it.”
• Jose Ventura for repairing a wall at Building JJ: “Repair guy did a great job”
• Touraj Jabbari for repairing a wall and performing a paint job at Shenkman Hall: ” To the Fixit person who fixed our walls, You are a literal angel. Not only did you fix the spots that I had noticed, but you also pulled all the furniture away from the walls and fixed all the spots you thought needed fixing. Furthermore, I had forgotten to take a frame down from the wall (in fear of it getting painted on), but you very carefully fixed the spot next to the frame without getting any paint on it. That frame was really important to me, so it meant a lot to see that you took care to avoid it. Anyways, you are a wonderful person and you probably saved me from having to pay a bunch of money for paint peeling that I didn’t cause, so thank you. Hugs and kisses, Shenkman 504.

Kudos to this week’s recipients!

• Gerson Parralez for repairing a thermostat in a Mitchell Hall resident room: “Both technicians who came over the past few days were extremely kind and helpful, and did their best to fix the problem at hand as quickly as possible”
• Anthony Baylor for unclogging a District House bathroom sink: “The technician fixed our clogged sink but changed our water pressure for the faucet without asking and now it is a bit higher than it should be which is inconvenient”
• Crystal Brown for investigating a ceiling concern in s South Hall dorm room: “Thank you for checking!”
• Roderick Garrett Jr for replacing a lightbulb in a Shenkman Hall Kitchen: “Thanks for the new light, guy who fixed it was really helpful!”
• Crystal Brown for fixing a drain stopper in a South Hall Bathroom: “We really appreciated Crystal’s work!!!”
• Michael Akyea for replacing interior lights at Phillips Hall: “The electrician that came was so friendly, professional and really nice…he’s so great, thank you!”

Kicking the day off with a round of Kudos!

• Jimmy Thrower and Michael Akyea for replacing faulty light bulbs in a Ross Hall office: “Perfect”
• Debebe Demeke and Nestor Fuentes for replacing a leaking dishwasher at Shenkman Hall: “Glad we got a new dishwasher”
• Wallace Vauss for assisting a customer who was concerned about a ceiling leak. Wallace inspected and confirmed that there was no leak: “Thank you so much for your help”
• Michael Graham for replacing multiple interior lights at 2013 H St: “Michael ALWAYS does a quick and thorough job with our lighting requests.”
• Wallace Vauss for unclogging a tub at Munson Hall: “Good work”
• Sonny Saadi for assisting with a flooring replacement at Elliott School: “This was such a great experience working with Sonny Saadi! He was a great partner on this project and helped answer many questions that my team had along the way.”
• Stephen Morant for fixing and replacing lamps in a Milken office: “Thank you! I don’t know the person who did it; they were quiet and in and out in record time.”
• Jose Melgar for replacing a broken microwave at Shenkman Hall: “Very kind person came and took care of my issue right away”
• Jason Neves for replacing a shower curtain in a Shenkman Hall dorm room: “Thanks for the new curtain!”
• Chris Gammon for fixing a bathroom exhaust fan in a Shenkman Hall bathroom allowing it to run quietly and smoothly: “Thanks for fixing the fan, bathroom sounds much better and air flows.”

Hip Hip Hooray, 5 stars all around!!

• Antoine Swilling and Louis Everett for handling a pest issue in Gelman Library: “As a facilities worker myself I must say that the customer service from GWU workers is now and has always been great.”
• Terrence Branch for creating Keys for Facilities Central: “The request was handled quickly.”
• William Vigil for repairing a water bottle filling station at Ames Hall: “Thanks for getting to this so quickly.”
• Kevin Bell for repairing interior lights at Ross Hall: “The issue was quickly and effortlessly resolved. I didn’t expect the ticket to be resolved less than 24 hours after my filing it.”
• Wallace Vauss for repairing a toilet in Smith Hall: “The technician arrived even more promptly than expected. I had only asked for our toilet seat to be tightened, but he noticed the handle was leaking and fixed that for us as well. The work was completed perfectly in under 15 minutes and totally exceeded our expectations. Thank you so much for all you do!”
• Tony Standard for unclogging a shower drain at FSK: “Technician was very polite and professional and quickly resolved our issue. He left the area clean and made a great impression. Fixing our shower made our week. Thanks!”
• Jose Ventura for reinstalling a closet shelf and rod that detached from a 2109 dorm room wall: “The workers were very nice, quick, and on-time. Loved their service.”
• Kevin Jackson for unclogging a bathroom sink at Madison Hall: “Hi, the technician was extremely nice and professional. He also fixed the bathroom very fast!”
• Souk Vongs for replacing interior lights in an women’s bathroom and Hallway at Enterprise Hall: “Super fast response”
• Terrence Branch for replacing a key for a Tompkins Hall office: “Mr. Terrence Branch did a superb job in both a timely response and an expert solution to the problem.”

Please give a round of applause to this weeks Kudos recipients!

• Antoine Swilling and Louis Everett for handling a pest issue in Gelman Library: “As a facilities worker myself I must say that the customer service from GWU workers is now and has always been great.”
• Terrence Branch for creating Keys for Facilities Central: “The request was handled quickly.”
• William Vigil for repairing a water bottle filling station at Ames Hall: “Thanks for getting to this so quickly”
• Kevin Bell for repairing interior lights at Ross Hall: “The issue was quickly and effortlessly resolved. I didn’t expect the ticket to be resolved less than 24 hours after my filing it.”
• Wallace Vauss for repairing a toilet in Smith Hall: “The technician arrived even more promptly than expected. I had only asked for our toilet seat to be tightened, but he noticed the handle was leaking and fixed that for us as well. The work was completed perfectly in under 15 minutes and totally exceeded our expectations. Thank you so much for all you do!”
• Tony Standard for unclogging a shower drain at FSK: “Technician was very polite and professional and quickly resolved our issue. He left the area clean and made a great impression. Fixing our shower made our week. Thanks!”

Another successful week! Congratulations Team!

• Terry Branch for making keys for a new mechanical lock at SEH: “Mr. Terry Branch is a model of both kindness and efficiency … plus, he knows his locks and keys!”
• Aaron Ferebee for repairing a drain stopper in a Mitchell Hall sink: “The guy that came was really nice and worked quickly, and showed me what he did. Very cool.”
• Raymond Wallace, Souk Vongs and Tim Lindsey for assisting in an event set up and breakdown at Enterprise Hall: “The room looked very nice and just as requested.”
• Jose Guzman for replacing stained ceiling tiles in Ross Hall: “Everything was great.”

A Toast to this weeks Kudos recipients!

• Debebe Demeke for repairing a washing machine at 1959 E Street: “I wasn’t home when someone came to fix our laundry machine, but I just wanted to extend a sincere thank you for getting it back up and running again. Your assistance was greatly appreciated!”
• Steven Wilson for replacing a window bind in a Shenkman Hall room: “They were great!”
• Leule Ambaye for unclogging a bathroom sink at Mitchell Hall: “Very efficient and helpful.”
• Kevin Thomas for assisting in an FSK wall repair: “GWU supervisor named Kevin visited twice to check things were going well.”
• Julio Martinez for creating and installing a few cubicle hanger signs at Support Building: “Julio is a master at signage. No matter how complicated the request, he is always perfectly accurate!”