Team,

I want to take a moment to recognize your efforts and express my sincerest appreciation for a tremendously successful move-in. The planning, collaboration, hard work and, most of all, your dedication made this a truly extraordinary experience for our students and families. Compliments for this year’s move-in have been pouring in. And, importantly, the data shows that we are improving our performance year over year. As an example, let’s look at our move-in urgent and emergency work order phases. The number of phases reflects our level of readiness. During the 2021 move-in, we responded to 1,628 urgent & emergency work order phases. In 2022, we serviced 1,189 phases and this year, our move-in phases dropped to 884. That is a decrease of 46% since 2021 and is a clear indication of how much we have improved! 

That level of improvement only happens through exceptional leadership, working towards a common purpose and a relentless pursuit of excellence. And I firmly believe that the Zone structure we established nearly two years ago is paying dividends. This year’s results prove that “Own Your Zone” is not just a slogan — it’s key to proactive maintenance, efficient customer service and continuous improvement. Equally important are the many building improvement projects (large and small) that occurred throughout the summer. 

Of course, accomplishing such a feat is never about one department — it takes the entire FPCM team moving together towards the FPCM Mission: “Fostering an inviting campus environment through exemplary delivery of facilities services.” And this year’s move-in was truly a team effort. Facilities, Buildings and Grounds (FBG), Transportation and Logistics (T&L), Construction Management and Campus Planning (CM/CP), Utilities, Energy and Engineering (UEE), the Business Integration Group (BIG) and our ABM partners all played critical roles. Thanks to all of your efforts, the Academic year is off to a great start.

WELL DONE!

All the best,

Baxter